Product Quality Advisor

## Product Quality Advisor Apply locations:
Wash Admintime type:
Full time posted on:
Posted Todayjob requisition :
R10777
** Summary of Position
** The Product Quality Advisor is responsible for overseeing brand protection, quality assurance, and compliance across assigned Tidal Wave Auto Spa locations by managing and coaching a team of Internal Auditors. This role ensures that systems, processes, and procedures consistently meet Tidal Wave’s quality standards, operational expectations, and regulatory requirements.

The Product Quality Advisor plays a critical role in driving continuous improvement and protecting the integrity of the Tidal Wave brand. This position requires hands-on engagement with site teams and Internal Auditors.
** Duties and Responsibilities
**** Leadership & Team Oversight
*** Directly manage, coach, and develop Internal Auditors to ensure high-quality, consistent site assessments.
* Serve as a mentor and career development resource for Internal Auditors, supporting their progression toward Site Leader roles.
* Set expectations, monitor performance, and ensure accountability for audit quality, accuracy, and timeliness.
* Partner with Operations leadership to align quality initiatives with business goals.
* Staff and organize the territories based on economics, flight ability, and time restraints.
** Site Assessments & Quality Assurance
*** Oversee and support regular on-site brand protection assessments to ensure adherence to Tidal Wave standards, policies, and procedures.
* Ensure each site within the assigned region receives a minimum of one quality assessment per month.
* Validate that scoring accurately reflects site performance, systems, and procedural compliance.
* Identify trends, systemic gaps, and opportunities for operational improvement across sites.
** Compliance & Risk Management
*** Ensure all regulatory, safety, and operational requirements are consistently met.
* Identify non-compliance issues and work with site leadership to implement corrective actions.
* Escalate critical risks or repeated non-compliance to Operations leadership as appropriate.
* Approve or deny expense reports based on Tidal Wave policy standards.
** Reporting & Continuous Improvement
*** Review and analyze audit findings and reports for accuracy and consistency.
* Communicate insights, recommendations, and trends to leadership in a clear, actionable manner.
* Drive continuous improvement initiatives focused on quality, efficiency, and brand consistency.
* Influence process and system improvements through data-driven recommendations.
** Qualifications and Skills
*** Proven leadership or consulting experience in a multi-site retail, hospitality, or service-oriented environment.
* Strong understanding of operational excellence, quality assurance, and KPI management.
* Demonstrated ability to coach, influence, and develop team members.
* Excellent analytical and problem-solving skills with the ability to influence systematic decisions.
* Strong attention to detail and organizational skills.
* Outstanding verbal and written communication abilities.
* Ability to conduct site assessments, identify gaps, and clearly communicate solutions.
** Education and Experience
*** Bachelor’s degree in Business Administration, Management, or a related field (preferred).
* Thorough knowledge of quality assurance methodologies and operational standards.
* Minimum of 2+ years of operational leadership experience in the hospitality or car wash industry.
* Experience with site management, audits, and team coaching required.
** Work Environment & Travel
** Flexibility to work outside of standard business hours may be required to support business operations.
* Occasional travel on behalf of Tidal Wave may be necessary.

As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:
* PTO is based on the company’s PTO policy.
* Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
* Eligibility for 401(K), subject to plan terms.
* Eligibility for benefits such as life insurance, short- and long-term disability, hospital…