Auto Glass Installation Technician

Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop
Perform work efficiently with focus on safety, quality, and exceptional customer service
Clean customer vehicles after every job
Recalibrate automotive safety systems, including troubleshooting and diagnostic testing
Operate Safelite tools and technologies, including True Seal, Ezi-Wire, Glass Table System, chemicals, work order and customer administration systems, and Mobile Resource Management technology
Safely operate company and customer vehicles
Communicate with scheduled customers in person, via text, and by phone
Present, promote, and sell Safelite promotional items and services
At Senior and Master levels, provide technical resources, support technician development, share best practices, and assist with coaching and mentoring
Perform other assigned duties
Comply with company policies and standards

• High School Diploma GED/Equivalent Preferred
• Valid state-issued driver’s license and any other license(s) required by federal, state and local laws to operate a company vehicle
• Proven experience as an Auto Glass Technician (2+ years preferred)
• Technician:
  Typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience
• Senior Technician:
  Typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation
• Master Technician:
  Typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds
• Ability to stand for extended periods and work in tight spaces; bend and twist body
• Ability to use hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with federal, state and local laws
• Agreement to be monitored via in-cab vehicle safety camera/video surveillance technology
• Ability to work outside in varied weather conditions and extreme temperatures
• Ability to work with chemicals, including flammable chemicals, as applicable
• Ability to work scheduled days with flexibility on start and end times
• Proficiency using computerized diagnostic tools for recalibrations and troubleshooting
• Problem-solving and ability to troubleshoot independently and collaboratively
• Ability to read, write, and interpret English and technical directions
• Oral and written communication skills
• Ability to maintain professional appearance and follow uniform and PPE policies
• Willingness and ability to maintain stable performance under pressure
• Passion for craftsmanship and quality work
• Interest in emerging vehicle technology and ADAS systems
• Desire to continue growing within the trade
• Interest in mentoring others at Senior and Master levels

Demonstrates expertise in vehicle glass repair and replacement, including recalibration of automotive safety systems and proficiency with diagnostic tools. Strong focus on safety, quality, and exceptional customer service while maintaining a professional appearance.

• Auto Glass Repair
• Recalibration of Automotive Safety Systems
• Proficiency with Diagnostic Tools
• Customer Service Excellence
• Mentoring and Coaching

• Vehicle Glass Installation
• Troubleshooting
• Technical Proficiency
• Use of Hand Tools
• Use of Power Tools
• Ability to Lift Heavy Objects
• Reading Technical Directions
• Working with Chemicals
• Problem-Solving
• Operating Motor Vehicles Safely

• Oral Communication
• Written Communication
• Ability to Work Under Pressure
• Flexibility
• Passion for Craftsmanship

• Valid State-Issued Driver’s License

• ADAS Systems
• Automotive Service
• Vehicle Glass Experience
• Safety Standards
• Customer Interaction

• True Seal
• Ezi-Wire
• Glass Table System
• Mobile Resource Management Technology
• Work Order Systems
• Customer Administration Systems