Assistant Manager of Guest Solutions

Assistant Manager, Guest Solutions

Join our winning team, 1915 South, as the Assistant Manager of Guest Solutions. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

The Assistant Manager of Guest Solutions is the day-to-day operations leader for the team. This role coaches Associates, handles escalations, conducts quality assurance reviews, and steps in for the Manager as needed. The Assistant Manager works closely with the quarterly Lead to maintain team standards and ensure seamless coverage across all guest functions.

• Day-to-day oversight of Guest Solutions Associates and coordination with the quarterly Lead
• Handle escalated guest issues that exceed Associate or Lead authority
• Conduct weekly quality assurance reviews on calls, claims, and guest interactions
• Coach and mentor Associates on service techniques, product knowledge, and saves strategies
• Monitor real-time team performance and adjust assignments based on volume and coverage needs
• Step in for Manager during PTO, meetings, or high-volume periods
• Assist with cross-training delivery and certification tracking
• Support the quarterly Lead selection process with performance data and observations
• Manage virtual store support channel during assigned shifts
• Track and report daily and weekly team metrics to Manager
• Assist with hiring, onboarding, and new Associate training

• Education:
  
  High School diploma or equivalent, required;
  Associate’s degree, preferred
• Experience:
  
  2+ years of customer service experience with some supervisory or lead responsibility.

• Physical Demands:
  Lifting (10lbs), Standing (25% of Time), Travel (0% of Time)
• Work Environment:
  Office Setting/ Field.
• Schedule:
  
  Weekdays, Evenings, and Weekends.

• Compensation
  :
  Competitive commission-based pay with performance bonuses
• Benefits
  :
  Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance
• Paid Time Off
  :
  Paid vacation and sick leave
• Retirement: 401(k) retirement plan with company matching contributions
• Tuition Assistance
  :
  College tuition support through Thomas University
• Employee Discounts
  :
  Generous employee discounts on furniture
• Career Development
  :
  Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!