Market Manager

Market Manager

Market Manager drives performance across assigned markets by developing sales leaders, reinforcing consistent execution, and using data to guide results. This role balances in-store presence and remote coaching to build a strong “Win the Day” culture and deliver an exceptional guest experience.

• Lead, coach, and develop General Managers and sales leadership to drive high performance and engagement across assigned markets.
• Build a strong leadership bench by identifying, developing, and promoting future sales leaders.
• Set clear expectations, inspect execution, and hold leaders accountable through consistent follow-up and presence.
• Drive a “Win the Day” culture by establishing daily priorities, urgency, and focus at every location.
• Provide effective in-store coaching by observing, modeling, and reinforcing selling behaviors and leadership standards.
• Maintain momentum through remote coaching, including calls, video, and regular check-ins with store leaders.
• Drive sales performance using data and analytics, monitoring KPIs such as revenue, SPG, close rate, average ticket, margin, finance, bedding, protection, and delivery.
• Partner with store leadership to create and execute action plans that close performance gaps and improve results.
• Serve as a clear and consistent communicator, translating strategy into executable actions across all locations.
• Champion a guest‑centric sales culture by ensuring daily behaviors align with an exceptional customer experience.

• Education:
  
  High school diploma or equivalent, required. College degree, preferred.
• Experience:
  
  3–5+ years in retail sales leadership experience in high-volume or furniture retail environment, required.

• Physical Demands:
  Lifting (25 lbs), Standing (Extended Time), Travel (75% of Time)
• Work Environment:
  Retail Sales Floor;
  Remote
• Schedule:
  
  Weekdays, Weekends, and Evenings;
  On‑Call Requirements

• Compensation:
  Competitive commission‑based pay with performance bonuses.
• Benefits:
  Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance.
• Paid Time Off:
  Paid vacation and sick leave.
• Retirement: 401(k) retirement plan with company matching contributions.
• Tuition Assistance:
  College tuition support through Thomas University.
• Employee Discounts:
  Generous employee discounts on furniture.
• Career Development:
  Long‑term career advancement opportunities with a strong promote‑from‑within culture.