Tradeshow and Household Svcs Specialist

Old Dominion Freight Line is hiring a customer service professional to interact with customers by phone and email regarding OD Tradeshow and Household Services shipping options.

• Manage large volumes of inbound and outbound calls and emails in a timely manner.
• Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives following communication processes.
• Build sustainable relationships and engage customers, both internal and external, by going the extra mile.
• Accept ownership for effectively resolving customers’ issues, complaints, and inquiries.
• Assist with invoicing, audit, tracing, collections, and daily responsibilities regarding HHS Moves.
• Keep customer satisfaction at the core of every decision.
• Work closely with central dispatch, managers, sales force, and operations to accommodate customers’ needs.
• Assist in the formulation of targets that optimize performance for individuals and teams and help keep staff motivated.
• Assist in hiring new employees, answer questions from staff, and provide guidance and feedback.
• Handle escalated issues and take over customer calls when needed.
• Ensure adherence to attendance policies, established procedures, etc.
• Keep management informed on issues and problems, and help organize and direct staff in the department.

• Working Days:
  Monday, Tuesday, Wednesday, Thursday, Friday.
• Shift and hours to be determined; subject to change based on scheduling and business levels.

• High school diploma or equivalent.
• 5+ years of customer service experience in a transportation company.
• Understanding of the trucking industry and how freight moves through the system.
• Strong phone and verbal communication skills with active listening.
• Ability to handle different personalities and high‑stress situations calmly.
• Multi‑tasking, prioritization, and time‑management skills.
• Excellent organizational and leadership skills.
• Proven negotiation abilities.
• Knowledge of performance evaluation procedures.
• Proficiency in English; good knowledge of additional languages desired.
• Proficiency with Office programs (Outlook, Excel, Word).

• Great health benefits incl. Zero premium medical plan for employee‑only coverage.
• Vision & dental.
• Short‑term & long‑term disability.
• Flex spending accounts.
• 401(k) retirement plan with company match and additional discretionary match.
• Life insurance.
• Wellness program.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities to build a career.
• Opportunity to advance through promote‑from‑within philosophy.
• National career opportunities at 260+ service centers.

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual expression, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).