Technical Support Representative

Overview

We are looking for a Technical Support Specialist to support the fleet of PCs, laptops, and Thin Client devices, providing imaging, maintenance, and third‑level support.

• Address and respond to customer inquiries on technical products and services, including installation, operational functions, troubleshooting, and maintenance.
• Provide customers with preventative maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Maintain system images using available imaging tools and build or prepare new system images for hardware roll‑outs.
• Reimage systems after hardware failures and handle warranty and non‑warranty parts replacements.
• Maintain records of all repairs, shipping, and equipment information in the Service Desk ticketing solution.
• Provide third‑level technical support and diagnose and repair Windows Desktop software.
• Install software as required, scan for and remediate security vulnerabilities, and recommend proven remediations for broader audiences.
• Maintain an asset list of retired or recycled inventory and provide updates to leadership on trends or recurring issues with hardware and software.

• High school diploma or equivalent.
• At least three years of experience providing technical support.
• Knowledge of major computer brands, their warranty processes, and replacement policies.
• Knowledge of software, technologies, and applications.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.

Shift and hours to be determined. Working days and shift are estimates and may change based on job scheduling and business levels. This information represents a guideline of expectations at the time of posting.

• Health benefits, including a zero‑premium medical plan for employee‑only coverage.
• Vision and dental.
• Short‑term and long‑term disability.
• Flexible spending accounts.
• 401(k) retirement plan with company match and additional discretionary match opportunity.
• Life insurance.
• Wellness program.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities to build a career.
• Opportunity to advance through a promote‑from‑within philosophy.

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era veteran status, or any other characteristic protected by applicable law(s).