Community Case Manager

Job Summary

$21.74 - $27.71 Starting salary based on qualifications and experience. This position performs responsible casework in assessing the need for assigned programs which includes:

• Work First
• Child care
• Subsidy
• Emergency assistance
• Energy assistance

Distinguishing Features of the Class:
An employee in this class is responsible for determining and redetermining eligibility for assigned program areas within time frames by State and/or County policy. Employment services and cash assistance are provided to families who are unemployed and under‑employed. This position works with the entire household unit to determine their immediate need, completes assessments, and identifies strengths and weaknesses, barriers, and progress toward self‑sufficiency.

Works under the regular supervision of the Income Maintenance Supervisor II.

• Performs all duties and tasks for assigned programs, taking and receiving applications; gathers information to determine and redetermine eligibility; processes all paperwork within time frames established by State and/or County policy.
• Conducts interviews to gather relevant eligibility information; gathers information on every member of the household.
• Verifies, processes, and analyzes all information gathered to determine eligibility or redetermine eligibility.
• Work is completed in NCFAST; applications may be taken in person, over the phone, electronically, or by paper.
• Worker and the family work together to formulate the Work First Mutual Responsibility Agreement that addresses the needs of the family and sets goals to help the family move toward self‑sufficiency.
• Offers appropriate intervention to alleviate crisis and makes referrals to other agencies or programs and/or coordinate.
• Administers various assessments to monitor the family’s participation in the program; identifies barriers or other issues to assist the applicants with focusing on self‑sufficiency goals including providing care to their children.
• Adheres to county, state, federal policies, rules and regulations; performs mandatory Shelter Duty if needed and is a mandatory emergency shelter duty team member; may be asked to support other agency teams if needed; performs other duties as assigned.

• Ability to establish and maintain effective working relationships with coworkers, other County departments and agencies, health care providers, and applicants/clients/family members.
• Ability to deal with different personalities and various barriers to self‑sufficiency and socio‑economic situations.
• Must have a positive attitude.
• Must have thorough knowledge of program policies and procedures.
• Must have working knowledge of all community agencies and the services they can provide to families.

Must be able to perform basic life operational support functions such as stooping, kneeling, crouching, reaching, walking, fingering, grasping, talking, hearing and repeated motions. Sedentary work, exerting up to 10 pounds occasionally, and/or negligible force frequently. Must have close visual acuity to prepare and analyze data, work on the computer, extensive reading, and to determine accuracy, neatness, and thoroughness of work.

No substantial exposure to adverse environmental conditions. Contact with potentially infectious bodily fluids during duty.

Bachelor’s degree in human services or a related field and two years of experience providing casework services; or a four‑year degree and three years of experience providing casework services (at least one year at Income Maintenance Caseworker II level); or an Associate degree and four years of casework experience (at least one year at the II level); or high school and six years of experience as a caseworker (at least one year at II level);

or equivalent combination. Work experience as a Human Services Placement Specialist equals II level. (Casework services defined as experience that provides knowledge, skills, and abilities necessary for this job.)

Valid North Carolina Driver License.