Team Leader, Case Management Services

# Team Leader, Case Management Services Medavie Inc.

Full TimemidCAPosted Yesterday##

Role Overview Medavie Inc. is hiring a mid-level Team Leader, Case Management Services. This is a full-time role in CA. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring

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Job Description Position Type:
Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie.

By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute.

We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. We’re looking for a Bilingual Team Leader who will be responsible for the daily management of a team of Disability Claim Specialists.

The Team leader will have the accountability of meeting productivity and quality standards. The Team Leader will also provide ongoing coaching and development for team members.

Key Responsibilities:

Act as the primary resource for your team members in determining direction and procedures for complex claims by providing information, answering questions and requests. Communicate with different stakeholders in order to effectively manage relationships. Contribute to department strategic goals by gathering pertinent business, financial, service and operations information; identify and evaluate trends and opportunities and define objectives and evaluate outcomes. Demonstrate strong analysis and resolve quality and client service problems and identify trends while seeking out operational efficiencies.

Build a stable team through recruiting qualified talent, training employees and providing guidance in career development. Contribute to the organization’s effectiveness by offering information and opinions at Team Leader meetings and building and maintaining inter- and intradepartmental relationships.

Qualifications:

Education:

Post-secondary education in business, medical or rehabilitation management.

Work Experience:

Two years or more of people management combined with two to three years of direct work experience in Life and Disability insurance. Other

Qualifications:

Insurance designation (LOMA or other) will be considered an asset. Language

Skills:

Bilingualism in French and English is required. English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English. Why join us? At Medavie, you will be part of a collaborative and purpose-driven organization where your work supports critical systems and processes across the business.

This role offers the opportunity to apply your Workday expertise in a meaningful way while contributing to initiatives that improve the experience of employees, managers, and business partners. Medavie offers a supportive and dynamic work environment, with opportunities for growth, continuous learning, and flexible work arrangements in many professional roles. If you are…