Regional Manager, Animal Protection Services Okanagan​/Kootenay

Regional Manager, Animal Protection Services - Thompson/Okanagan/Kootenay

Castlegar, BC, Canada

Posted Wednesday, February 18, 2026 at 11:00 AM | Expires Friday, January 1, 2027 at 10:59 AM

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

POSITION: Regional Manager, Animal Protection Services

STATUS: Permanent;
Full-Time with benefits

LOCATION: Thompson/Okanagan/Kootenay region, BC

CLASSIFICATION: Exempt

We welcome diversity, value differences, and foster inclusion in our employment practices.

Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and values .

The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding people-focused team in an exciting time of change in an organization that makes a difference!

Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

About the Position:

The Regional Manager, Animal Protection Services is accountable for overseeing cruelty investigation activity in the assigned area. In addition to ensuring the prompt and effective investigation of complaints of animal cruelty by direct reports, this leadership position provides on-going training, direction, coaching, and recognition to their direct reports. Collaborates with relevant provincial departments to provide assistance to branches in matters related to cruelty investigations, advocacy and humane education in order to meet goals and objectives congruent with the strategic plan and the mission of the BC SPCA.

The Regional Manager, Animal Protection Services also represents the BC SPCA in all matters relating to the prevention of cruelty to animals in the assigned area.

While the core duties of the position remain constant, there may be some regional variations as assigned by the Senior Director, Animal Protection Services.

Primary

Key Responsibilities:

Leadership & Administration:

• Responsible for leading an assigned team of cruelty investigations staff including: recruitment, onboarding/orientation, scheduling, providing ongoing coaching and guidance, facilitating training and development, delivering recognition, and managing performance.
  • If in a unionized area, this also includes application of the collective agreement, participating in the resolution of grievances, and preparation for collective bargaining as required.
• Develops annual strategic and operational goals for the region that are consistent and flow from the Strategic Plan; works with direct reports to set individual goals and conducts performance reviews.
• Acts a direct liaison between APS, branches and all provincial departments to support and strengthen the success of provincial and local initiatives, goals and strategic plans through regular two-way dialogue
• Tracks and reports on the successful implementation and maintenance of standard operating policies/procedures and related programs in assigned region and takes immediate steps to address any challenges to implementation or maintenance of these policies, procedures and programs
• Responsible for recruitment and selection of Animal Protection Officers (APOs) with recruitment of staff and volunteers through participation in interviews and location orientations as needed
• Ensures that safe work practices as outlined in the BC SPCA Health & Safety Program and applicable laws/regulations are implemented to protect staff, volunteers and animals from preventable injury and/or illness.
• Assists in the development of cruelty investigator training standards and in establishing standards of investigation for the BC SPCA; provides the training and examination for all cruelty investigators in the region and ensures completion of training is recorded.
• Works with the Senior Director, Animal Protection Services to develop an annual budget and regularly monitors for compliance within the approved budget.
• Analyzes performance in relation to key performance indicators and provides feedback, guidance, training and encouragement in order to positively impact results
• Assists in the implementation of high customer service standards, monitors overall customer satisfaction in region and appropriately addresses customer questions and complaints as needed
• Creates and provides reports, as required.
• Models appropriate behaviour to direct reports and other BC SPCA employees.
• Ensures that direct reports:
• act as a Special Provincial Constables as defined in the Prevention of Cruelty to Animals Act and as described by the BC SPCA Special Provincial Constable/Animal Protection Officer job description.
• Follow all legal requirements and BC SPCA…