Knowledge Manager, Business

Overview

Knowledge Manager Thomson Reuters provides intelligent information and solutions for law firms of all sizes, corporations, government agencies, tax and accounting firms, and academic institutions. The Procurement and Proposal Management (PPM) team is an integrated shared service organization dedicated to coordinating proposal responses to formal government, corporate, and law firm solicitations (e.g., RFPs, RFIs) for the U.S. and U.K. markets, as well as responding to customer inquiries such as forms, certifications, and disclosures.

Our work environment is collaborative, flexible, fast-paced, and deadline driven. We are currently seeking a Knowledge Manager to join our team.

The Knowledge Manager will play a critical role in ensuring we have a comprehensive and accurate knowledge base that serves the needs of our growing organization and centralized RFX processes. This position is essential to maintaining proposal excellence, compliance standards, and sustainable team capacity as we expand our product portfolio to include additional Corporate product lines.

• Create and maintain ongoing, reusable knowledge databases for multiple Corporate product lines and support the work of Knowledge Management across the entire repository. Leverage AI tools to review, revise, create, and optimize repository content while providing expert editorial oversight to ensure contextual appropriateness, brand consistency, and regulatory compliance.
• Create and maintain Word style templates, proposal templates, and self-help tools, with responsibility for the content repository as well as the delivery methods of that content. Create and manage proposal-related materials and other tools and resources used in response to both formal and informal customer proposal requests from government, law firms, and corporate customers.
• Administer the Qvidian proposal automation solution and content repository used by the team to respond to RFXs, forms, and other customer inquiries.
• Assist with miscellaneous procurement-related special projects and assignments.

In this opportunity as a Knowledge Manager, your primary responsibilities will be:

REPOSITORY MANAGEMENT

• Administer the Qvidian proposal automation system, including optimizing the database structure, and assigning licenses and access categories. Develop intuitive structure for organizing and searching database content (e.g., libraries, hierarchy, categorization, tags, etc.) to ensure ease of access and data integrity.
• Maintain, populate, enhance, and expand an electronic content repository (e.g., product descriptions, Q&A pairs) used for RFXs, forms, and other customer inquiries with the goal to improve proposal quality and proposal team efficiency and productivity.
• Collaborate with team members, product experts, subject matter experts (SMEs), and other business partners to regularly review and update the electronic repository according to an established refresh schedule to ensure all content reflects the most accurate and current information.
• Create language for the repository for new products. Respond to content and feedback submissions from proposal team members to update and enhance existing content. Edit submissions and tag and index with related and/or new terms to improve and expand the comprehensiveness and effectiveness of the repository.
• Use generative AI tools to assist with content creation, editing, and optimization while applying expert judgment to ensure outputs meet brand standards, regulatory requirements, and contextual needs.
• Provide editorial oversight and quality assurance for AI-assisted content, ensuring consistency in tone, voice, and messaging across all proposal materials.
• Effectively organize and index the repository to ensure the content can be used efficiently by proposal team members.
• Evaluate content regularly for optimization, including removal of duplicate content, wordsmithing for clearer, more effective messaging, and formatting enhancements.
• Write, format, and proof content to ensure it adheres to approved branding and style guidelines and integrates easily into proposal templates.
• Monitor and report to Manager, Knowledge Resources on monthly and quarterly metrics regarding content and feedback submissions and Library content tracking.
• Respond to inquiries from customers and internal business partners, using the repository to provide consistent and accurate responses. Customize existing repository text for proposal responses as appropriate.
• Monitor product development roadmaps and enhancement announcements to identify new content to be added to proposal repository.

• Serve as project lead for integrating new Corporate product lines into the centralized RFX processes, collaborating with cross-functional teams to build comprehensive content repositories for these product lines.
• Work with assigned proposal team members and SMEs to expand RFX content repository to…