Customer Service​/CRM Supervisor

• Working Days: 5.5 Days Alternate Saturday 9am-6pm / 9am-3pm
• Budget : $3,500 - $4,000 + AWS + Bonus + 2 meals provided
• Office at Sin Ming Autocity (Ang Mo Kio / Upper Thomson)

• Leading customer service team of 4 and perform on ground customer service duties.
• Must be able to figure out new marketing ideas and strategies in attracting new customers and retain current base.

• Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
• Work with marketing staffs to figure out marketing plans and strategies.
• Handle phone or walk-in customer’s feedback / complaints / inquiries effectively and professionally.
• Maintain an effective communication to ensure customer retention.
• Generate reports and suggest service improvement initiatives and processes.
• Maintain and update appointments for servicing and repairs.
• To inform customers about our promotions and do a regular follow up through phone calls reminding them that their vehicle is due for inspections.
• Upsell products and services to customers.

Chin See Min Reg No. : R

The Supreme HR Advisory Pte Ltd EA No. : 14C7279