Customer Support Manager: SOPs, CRM & Team Growth
Job in
Thomson, McDuffie County, Georgia, 30824, USA
Listed on 2026-08-04
Listing for:
Good Job Creations
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Customer Service Rep, Event Management & Planning
Job Description & How to Apply Below
Good Job Creations in Thomson, GA is seeking an experienced Customer Experience Manager to lead daily operations, manage inquiries via email and social channels, and mentor a team to uphold service standards.
You will analyze feedback, develop SOPs, improve workflows, and coordinate with internal teams to resolve escalations while tracking KPIs and reporting performance.
The role requires 5+ years in customer service with CRM proficiency and experience in F&B, hospitality, or retail is a plus.
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