Payment Compliance Product Specialist; TPA

Location/Office: Singapore, One Raffles Quay South Tower
Working Hour: Monday – Friday,9am - 5pm, or 10am - 6pm

Work cross-functionally with Global Payment Compliance team to deliver actionable AML insights, monitor compliance data trends, and resolve high-priority customer investigations across our global business lines.

In line with Bytedance's globalization vision and strategy, the Global Payment team builds a platform to provide cross-border payment solutions and financial services for all of company's global businesses that are growing rapidly worldwide.

• Document Intelligence & Taxonomy: Own the maintenance and expansion of our global government-issued . You will research new document types, identify key security features, and ensure our eKYC products are configured to handle diverse global formats correctly.
• Core Compliance Analytics: Monitor and report on the health of our KYC/AML funnel. You will analyze pass rates, rejection reasons, and false-positive hits, providing insights that help the team understand where we are losing legitimate users or missing risks.
• Bug Forensics & Case Investigation: Act as a key point of contact for complex case escalations. You will investigate "edge cases" to determine if they are caused by product bugs or user error, and work with engineers to track these issues to resolution.
• Vendor Performance Monitoring: Regularly analyze data from third-party verification providers. You will evaluate their accuracy and speed, helping the team determine if our partners are meeting their service level agreements (SLAs).
• Product Optimization Insights: Contribute to product requirement discussions by providing data-backed suggestions. You will help identify friction points in the user journey and suggest improvements to the product interface or backend logic.

• Bachelor’s degree or above.
• 5-8 years of experience in Data Analytics, Trust & Safety, or Fintech. You should have a proven track record of handling data-heavy tasks independently.
• Technical
  
  Skills:
  
  Proficiency in SQL (joining tables, filtering, and basic aggregations). Experience with Excel or similar tools for data visualization and is required.
• Problem Solving: A logical approach through troubleshooting. You should be able to look at a failed transaction and trace the data to find the root cause.
• Fintech Knowledge: Familiarity with the basic principles of KYC, AML, or Sanctions.
• Tooling: Experience with data visualization tools like Tableau or internal BI dashboards.

Interested applicants, kindly send your resume in MS WORD format tomeiqi.foongor please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note:

Career International - FOS Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website  Career International - FOS Pte Ltd