Senior IT Infrastructure Lead - Multi-Site Operations

The role supports the implementation, operation, and maintenance of the organization’s IT infrastructure across corporate offices and operational sites including shopping malls, retail outlets, and hospitality properties.

The role ensures the reliability, security, and performance of IT systems supporting both business operations and customer-facing services, including POS systems, tenant connectivity, guest Wi-Fi, digital signage, and operational technology platforms.

The incumbent will work closely with internal stakeholders, property management teams, and external vendors to support day-to-day operations and infrastructure projects.

Responsibilities:

• Maintain and support IT infrastructure, including servers, storage, network equipment, and virtualization.
• Administer and monitor LAN, WAN, wireless networks, switches, and routers across sites.
• Perform system monitoring, patch management, backups, and health checks.
• Troubleshoot and resolve infrastructure incidents and disruptions.
• Assist in infrastructure setup for new or existing offices, malls, or hotels.
• Coordinate installation of network equipment, cabling, and system setup.
• Support system upgrades, hardware refreshes, and infrastructure expansion.
• Liaise with vendors, integrators, and service providers for maintenance and support and coordinate with internal departments.
• Track vendor performance and ensure service delivery meets standards.
• Ensure systems compliance with IT policies and audit requirements.
• Support vulnerability remediation, system hardening, and security monitoring.
• Assist with disaster recovery planning and recovery tests.
• Maintain core IT documentation and produce reports on system availability, incidents, and infrastructure performance

Requirements:

• Diploma / Degree in Information Technology, Computer Science, or related discipline.
• 3–5 years of experience in IT infrastructure, network administration, or system support. Prior exposure to retail, shopping mall, hospitality, or property management environments will be advantageous.
• Experience supporting multi-site environments is preferred.
• May require providing after-hours support during critical incidents or upgrades
• Good communication and stakeholder management skills
• Ability to work independently and manage operational priorities
• Strong documentation and reporting capabilities