Plant Customer Service Liaison

(This section is not inclusive. Other duties may be assigned as necessary.)

• Review daily customer releases (including service), verifies daily shipments against inventory and daily scheduled manufacturing to determine priorities to meet demands.
• Monitoring and answering shortage screens at the required times and parameters, as well as maintenance of all other required screens as specified by the customer.
• Monitor customer’s computer systems for delivery schedules, shortages, PPM’s and other concerns.
• Delivery performance monitoring including proactively self‑assessing customer ratings and key measurables.
• Sends ASNs and inputs manual ASNs during power outages or system failures.
• Communicates to all necessary parties any changes that would require alternative scheduling to meet demands.
• Accepts assignments and other responsibilities as required to support team objectives.
• Required to adhere to applicable TS16949 requirements.
• Required to adhere to applicable ISO 14001 requirements.
• Required to adhere to all Environmental Health and Safety Regulations.
• Will be required to work necessary overtime.

• Thorough product knowledge. Full understanding of customer service philosophy and company procedures.
• Word processing and personal computer skills (M/S Word, Excel, ERP/SAP, EDI) Ability to navigate and understand customer portals for communication and information.
• Strong organizational and communication skills and attention to detail.
• Three to five years experience in automotive/industrial manufacturing.
• Strong personal leadership, vision, organizational and communication abilities, technical and mechanical background desirable.
• Knowledgeable of customer product line and internal manufacturing processes to include all functions from raw materials to finished goods, as well as equipment and machinery.

• High school graduate.
• Additional college‑level courses in Management subjects desirable or the equivalent in experience and education.
• Bachelor's degree in industrial, mechanical or manufacturing engineering desirable

Novice

Novice

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
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