Technical Service Coordinator

Technical Service Coordinator

GIW Industries Inc. – Thomson Service Center – Reports to Service Operations Manager –

Location:

Thomson, GA – Shift: 1st

Under the direction of the Service Operations Manager, prepare quotes for the repair of assorted industrial equipment and projects. Coordinate projects from conception through completion, including assisting and leading in assembly and disassembly of various rotating equipment. This hands‑on position requires strong customer and people skills and the ability to handle high pressure and stress to deliver jobs on time and under budget.

Conduct work activities in a professional manner that reflects positively on the company and conforms to current Health and Safety legislation and GIW Industries Inc. Health and Safety Policy.

• Execute all work in accordance with KSB and GIW Industries Inc. policies and procedures.
• Ensure all work is carried out in a clean and safe environment.
• Review and interpret service orders and JDS forms for product specifications such as scope of work and special instructions from the customer.
• Interpret GIW/KSB and vendor engineering drawings and communicate information to the shop floor clearly and concisely.
• Prepare detailed condition reports for quote generation, work instructions and transmittal to customers.
• Coordinate and interact during all stages with Service and Operations Manager, shop personnel, sales and vendors to ensure customer expectations are met.
• Assist and lead in the disassembly/assembly of various rotating equipment according to correct procedures.
• Maintain high level of customer contact and communication. Excellent customer and team communication skills.
• Schedule and coordinate jobs and projects from start to finish using ERP systems and on the shop floor. Ability to multi‑task while maintaining control over projects.
• Using ERP systems capture relevant time entries.
• Using ERP systems set up operation steps and job tasks for disassembly/repair processes.
• Using ERP systems create repair bill of material, release purchase requisitions and initiate expediting with the purchasing department.
• Quote gearbox, pump repairs, machine shop, fabrication, field service, power generation, industrial wastewater, municipal and general industrial projects.
• Coordinate with purchasing to obtain and organize parts and materials pricing for quoting jobs.
• Communicate with vendors to obtain the fastest turnaround time on parts and material pricing.
• Assist with implementation of department goals.
• Assist and train fellow employees with daily functions when required.
• Compile and complete internal technical repair work scopes, mark up drawings, vendor and customer RFQ, quality control plans and customer condition reports.
• Compile and complete customer repair QC data packages.
• Liaise with GIW/KSB vendors to obtain pricing and availability of spares and services for service related jobs.
• Liaise with internal work centers to discuss and verify work scopes/tasks.
• Schedule and manage job flow through the entire process.
• Assist in expediting repair turnaround efficiently to achieve on‑time delivery and accuracy.
• Perform other duties as assigned.

• 5 to 8 years’ experience in an industrial environment with mechanical and technical aptitude, including the ability to read and interpret drawings. Familiarity with pump designs, pump components and other rotating equipment.
• Familiarity with different shaft seals and sealing plans, including mechanical seals and packing.
• Familiarity with different bearings and bearing arrangements, including Babbitt bearings and roller bearings.

• Preferred:
  Bachelor’s degree in engineering or related technical field with 2-3 years’ experience.
• Alternative:
  Two‑year degree in a technical or mechanical field with 3-5 years’ experience, or 5 to 8 years’ experience in a custom manufacturing or service environment.

• Excellent verbal and written communication skills; multi‑task oriented, dependable, ethical, responsive, and able to manage stress and adapt to change within a fast‑paced environment. Excellent organizational skills. Ability to work in a team. Patience and proven…