Retail Supervisor: Elevate Service, Merch & Store Ops

Responsibilities

• Deliver personalized customer service, providing fashion advice, product knowledge, and wardrobe coordination to maximize sales and complementary selling.
• Maintain strong product and store knowledge to consistently promote merchandise and services at high service standards.
• Build, update, and manage customer and VIP databases, tracking preferences and shopping history.
• Handle customer feedback and complaints professionally, escalating insights and recommendations to management.
• Oversee daily store operations including cashiering, stock control, housekeeping, visual merchandising, and sales administration.
• Support online store operations and participate in digital marketing initiatives.
• Receive and verify merchandise for quantity, quality, sizing, and pricing accuracy.
• Provide feedback on merchandise quality, pricing consistency, saleability, and delivery reliability.
• Execute visual merchandising according to assigned themes and concepts, recommending improvements to displays, fixtures, and promotional materials.
• Monitor stock levels through daily checks, physical stock takes, replenishment of fast‑moving items, and reporting of slow‑ or out‑of‑stock items.
• Train, mentor, and supervise retail staff and promoters on service standards, selling techniques, product knowledge, POS usage, grooming, and company policies.
• Monitor staff performance, attendance, and duty rosters, providing structured feedback to management.
• Enforce safety and security procedures, including fitting‑room controls and incident reporting.
• Maintain high housekeeping standards across sales areas, fixtures, and product displays.
• Update and maintain administrative records including VIP lists, SKUs, stock data, and daily sales reports.
• Perform other job‑related duties as assigned.

• Minimum 2–3 years of retail experience.
• At least 1 year of experience in a supervisory or team‑leading role.
• Hands‑on experience with POS systems, cashiering, and daily sales administration.
• Proven experience in stock control, visual merchandising, and staff supervision.