Inside Sales Representative

Job Summary

An opportunity to support sales operations of a specialised global distributor and stockist of electrical interconnection components for the aerospace and defence industry by managing customer quotations, orders, and relationships while contributing to revenue growth and service excellence.

• Manage the full sales cycle from quotation preparation to receipt of sales orders.
• Prepare clear, competitive, and compliant quotations aligned with customer requirements.
• Source suitable products and input supplier contractual pricing into the ERP system.
• Proactively propose alternative solutions and identify upselling opportunities.
• Maintain regular communication with customers to maximise sales opportunities.
• Inform customers promptly of delivery delays impacting their supply chain.
• Escalate recurring customer issues to the Sales Manager or Business Development Manager.
• Share customer forecasts and restocking proposals with purchasing and product teams.
• Maintain accurate and up‑to‑date customer contact records.
• Follow up on quotations regularly to support conversion.
• Ensure sales orders comply with internal quality and process standards.
• Handle customer disputes and prepare cost estimates where required.
• Support the Finance team in following up on aged receivables.
• Enter customer orders and issue acknowledgements when required.
• Participate in business meetings, customer visits, and trade shows as requested.
• Provide basic technical support and prioritise phone communication with customers.

• Diploma or Degree in Sales, Aviation, Aerospace Engineering, or a related field.
• Experience in inside sales, sales support, or customer service roles.
• Knowledge of sales and negotiation techniques.
• Ability to develop business proposals aligned with commercial strategy.
• Strong customer relationship management and communication skills.
• Ability to prioritise tasks and manage multiple stakeholders effectively.
• Capability to anticipate and manage customer conflict situations professionally.
• Ability to read and analyse technical documentation.
• Proficiency in computer and ERP systems.
• Strong analytical, organisational, and documentation skills.
• Proficiency in English for liaising with English‑speaking clients and stakeholders.
• Knowledge of the aeronautical or technical product environment is an added advantage.
• Demonstrated initiative, teamwork, and strong interpersonal skills.