Lodge Assistant - Maternity Cover

Part-Time | 25 hours per week | Monday–Friday, 9.30am–2.30pm

We are looking for a friendly, organised and approachable Lodge Assistant to join our team on a maternity cover basis.

This is a varied role combining guest service, bookings and administration, helping to ensure our lodges are ready for guests, bookings and payments are managed smoothly, and visitors receive a warm and professional experience throughout their stay.

We’re looking for someone who shares our values of fun, ambition, collaboration and trust — someone who enjoys working with people, takes pride in what they do and is keen to make a positive contribution.

Your responsibilities will include:

• Coordinating and managing lodge bookings, enquiries and amendments.
• Processing and monitoring payments and maintaining accurate records.
• Completing general administrative duties relating to bookings and guest stays.
• Checking the Lodge & Clubhouse are clean, prepared and ready for arriving guests (daily checks required).
• Answering guest queries and requests in person, by telephone and via email.
• Responding to questions before and during guests’ stays.
• Liaising with housekeeping, maintenance and other teams to ensure everything runs smoothly.
• Helping to resolve guest queries or concerns in a friendly and professional manner.
• Supporting the wider team with the day-to-day running of the lodge operation.

We’re looking for someone who is:

• Friendly, welcoming and confident when dealing with guests.
• Highly organised with excellent attention to detail.
• Comfortable managing bookings, payments and administration.
• A clear and professional communicator.
• Proactive, reliable and able to work independently.
• A positive team player who enjoys working collaboratively and joining in.
• Confident using computers and everyday office systems.
• Guest-focused, with a genuine desire to provide an excellent experience.

Previous experience in hospitality, accommodation, customer service, reception or administration would be advantageous, but the right attitude and approach are most important.

25 hours per week — Monday to Friday, 9.30am–2.30pm.

There may be a requirement for very occasional weekend work, depending on operational needs.

This is a maternity cover position, providing an opportunity to play an important role in maintaining a smooth and welcoming lodge operation.

If you’re organised, personable and enjoy working with people, we’d love to hear from you.