Service Account Coordinator

Department: Service, Account Management

Reports To: Sr. Account Manager

Works With: Account Managers, Operations, Dispatch, Billing, Warehouse, Safety, Field Technicians, Vendors

Primary

Location:

Thornton Office

Typical Schedule: Monday to Friday, 7:00 AM to 4:00 PM

Travel: No routine travel required. Occasional jobsite exposure or customer walk-throughs may be needed for learning, coordination, or account support.

Direct Reports: None

Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets. We pride ourselves on our core values of employee well-being, enduring relationships, and integrity and professionalism. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.

The Service Account Coordinator supports the Account Management team by coordinating customer communication, proposal preparation, and internal follow-through to keep service work organized and moving. This role helps ensure customers receive timely updates, documentation is accurate and complete, and day-to-day account activity is tracked through to completion. The position is primarily office-based in the Thornton office and works closely with internal teams, including dispatch, operations, billing, and field technicians.

This is an entry-level position with strong mentor support and long-term growth opportunity for high performers as skills are mastered.

• Coordinate day-to-day account activities to keep customers informed and service work progressing.
• Respond promptly and professionally to customer inquiries via phone, email, and customer portals.
• Provide clear updates, confirm next steps, and close the loop on open items.
• Serve as a communication link between customers, Account Managers, dispatch, technicians, vendors, and internal support teams.
• Track commitments, action items, and due dates to ensure follow-through and timely completion.

• Assemble customer-ready proposals (service, repair, maintenance) using templates and information provided by the team.
• Review proposal packages for completeness, accuracy, and professional formatting prior to release.
• Track open proposals and support timely follow-up with customers and internal teams.
• Maintain accurate proposal and opportunity status information in CRM tools and related tracking systems.

• Assist with managing work orders, purchase orders, quotes, and invoicing support tasks, including tracking status and supporting documentation.
• Coordinate internal next steps with dispatch, technicians, vendors, and billing to keep work moving and expectations aligned.
• Maintain organized customer files, records, and documentation to support consistent execution and customer service.
• Identify and communicate process improvement opportunities that increase consistency, responsiveness, and efficiency.

• Participate in onboarding and ongoing coaching with Account Managers and service leadership.
• Attend customer meetings and occasional site walk-throughs (as needed) to build familiarity with equipment, scope, and customer expectations.
• Build progressive capability in proposal workflow, customer communication, and coordination discipline.

• High school diploma or GED.
• Entry-level to 2 years of experience in customer service, coordination, administrative support, or related roles (internships and relevant experience considered).
• Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning new tools and systems.
• Strong written and verbal communication skills, attention to detail, and follow-through.
• Ability to prioritize work, stay organized, and perform in a fast-paced, high-volume environment.

• Exposure to commercial HVAC, plumbing, construction, facilities, or mechanical services (not required).
• Familiarity with CRM platforms and workflow tools (Smartsheet experience is a plus).

• Strong organization and multitasking skills with consistent follow-through.
• Customer-first mindset and professional communication habits.
• Ability to build relationships across customers, field teams, and internal departments.
• Practical problem-solving and a continuous improvement mindset.
• Dependable, team-oriented, and adaptable when priorities shift.
• High standards for accuracy, quality, and responsiveness.

• Primarily office-based role at the Thornton office.
• Occasional jobsite exposure or customer walk-throughs may be required to support learning and coordination.
• Typical office demands include sitting, standing, computer work, and phone use.
• When on a jobsite, the ability to navigate mechanical rooms and active work areas while following safety protocols.
• Occasional…