Director of Licensed Installer Operations

Director of Licensed Installer Operations

Remote, CO

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

We’re hiring a Director of Licensed Installer Operations to build and lead the operational backbone of Jetson’s third-party installer program across North America. This is a newly created role with no existing playbook, no inherited program, and no team in place. You are starting from zero and building the infrastructure that allows us to scale into new markets through vetted, certified, and trained external installer partners.

In major established markets we maintain internal teams with traditional management structures. In smaller and pilot markets we utilize independent third‑party installer crews and this role owns that entire external network end to end. We’re looking for a builder who gets energized by ambiguity, writes the playbook while executing it, and does not need infrastructure to exist before they can start.

As we grow, you’ll own the end‑to‑end management of our subcontractor network ensuring partners deliver an installation experience indistinguishable from our in‑house operations. You will lead the strategic design, recruitment, certification, and ongoing performance management of the network while partnering closely with Supply Chain, Warehouse, Customer Operations, Legal, Finance, Marketing, and Product. You will be responsible for hitting key OKRs tied to installer capacity, install quality, customer satisfaction, callback rates, and unit economics and turning a distributed network of subcontractors into a strategic competitive advantage across current and future US markets.

• Own the complete licensed installer lifecycle from sourcing and certification through performance management, tier advancement, and offboarding across all subcontractor markets.
• Design and build the full vetting and selection process for identifying installer partners from scratch including evaluation scorecards, reference checks, and cultural fit assessments.
• Build and scale the subcontractor onboarding program including certification tiers, training protocols, ride‑along assessments, and ongoing recertification standards bringing third‑party crews up to Jetson's installation standard across our air and heat pump product lines with future expansion into heat pump water heaters and EV chargers.
• Develop and monitor KPIs for installer performance including customer satisfaction, first‑time completion rate, callback rate, on‑time arrival, documentation compliance, and permit pass rate.
• Establish and maintain brand standards on‑site including uniforms, vehicle branding, and customer experience so customers cannot distinguish a licensed install from a Jetson in‑house install.
• Own the QA framework including remote photo review, video walkthroughs, on‑site audits, and tier‑based audit cadence with clear escalation paths.
• Determine permit strategy market by market evaluating whether Jetson or the subcontractor should pull permits in each jurisdiction and coordinating with Customer Operations to define those workflows.
• Manage the subcontractor compensation structure, payment terms, tier‑based rate progression, and installer P&L in partnership with Finance.
• Partner with Legal to build and maintain subcontractor agreements, insurance compliance including GL, WC, and commercial auto, non‑solicitation enforcement, and customer data protection standards.
• Partner with Supply Chain and Warehouse teams to…