Senior Business Analyst, Sales & Operations

Looking to build your career and design your future? You have come to the right place. Summary The Senior Business Analyst, Sales & Operations reports directly to the Chief Information Technology Officer (CITO) and owns business analysis for the Sales and Operations tools within ILG’s IT application portfolio. This role is the primary bridge between business stakeholders and Agile development teams, translating business needs into clear requirements, user stories, and acceptance criteria, and validating that delivered functionality solves the intended business problem.

The portfolio spans two application towers. Back Office Applications consist of the SAP ERP environment and its surrounding ecosystem — currently on ECC and migrating to S/4

HANA RISE by November 2026 through a like-for-like migration led outside this role. Front-End Applications are the tools used daily by Home builder Buyers, ILG Designers, and ILG Product and Back-Office teams, principally the HDS, Auros, and Visualizer platforms. This role does not carry Finance & Accounting business analysis responsibilities, which are covered by an existing dedicated role. Once the S/4

HANA RISE migration is complete, this role will take on business analysis responsibility for a set of SAP Ecosystem applications — Field Pro, Field Pro+, and Bid Pro — as they move through modernization, and will partner across SAP, Salesforce, Hyphen Supply Pro, and the internal Front-End Applications wherever those systems integrate with Sales and Operations processes. The role will also lead the Front-End Applications Steering Committee alongside the CITO and other committee members, helping guide the modernization and consolidation of the Front-End Applications suite.

• Partner with business stakeholders across Sales and Operations — Home builder Buyers, ILG Designers, Product Teams, Field Managers, Contractor Installers, and Back-Office teams — to elicit, document, and prioritize business requirements
• Translate business needs into user stories, acceptance criteria, process flows, and functional specifications the development teams can build against
• Operate as a core member of Agile sprint teams: sprint planning, daily stand-ups, backlog grooming/refinement, sprint review and demo, and retrospectives
• Own and maintain a well-groomed, prioritized backlog for the Sales & Operations application portfolio
• Serve as the primary liaison between business stakeholders and IT development teams throughout each sprint cycle, surfacing risks, dependencies, and scope questions early
• Validate delivered functionality against business requirements; support user acceptance testing (UAT) and sign-off prior to release

• Not a participant in the ECC-to-S/4
  
  HANA RISE migration itself — that migration is like-for-like and led outside this role, targeted for completion by November 2026
• Following the S/4
  
  HANA RISE migration, own business analysis for SAP Ecosystem applications supporting Sales and Operations:
  Field Pro (Field Managers), Field Pro+ (Contractor Installers), and Bid Pro (a legacy bidding tool currently sunset and slated for replacement)
• Partner with business stakeholders and SAP delivery teams to define requirements for modernizing Field Pro and Field Pro+ — both mobile applications currently running on SAP Fiori — and for building a new application to replace Bid Pro
• Help evaluate and recommend the target platform for each modernized application — SAP Fiori/S4 versus SAP Business Technology Platform (BTP) — based on business requirements and functional fit
• Capture, document, and prioritize business-driven enhancements identified during modernization of these applications
• Represent Sales & Operations business requirements for additional SAP-space opportunities as they are identified; excludes any Finance & Accounting business analysis, which is owned by a separate role

• Serve as the lead Business Analyst driving product development across the Auros, HDS, and Visualizer platforms used by Home builder Buyers, ILG Designers, and ILG Back-Office teams
• Develop and…