Strategic Accounts CSM — AI-Powered Enterprise
Job in
Thornton, Adams County, Colorado, 80241, USA
Listed on 2026-09-04
Listing for:
Genesys
Full Time
position Listed on 2026-09-04
Job specializations:
-
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Genesys is seeking a Sr. Customer Success Manager to lead a portfolio of strategic enterprise accounts in the West and Central US region.
You will serve as the primary contact and trusted advisor, orchestrating cross-functional resources across Professional Services, Support, Product and Sales to drive value realization and renewal. You will develop customer success plans, drive quarterly business reviews, monitor health metrics, and expand adoption.
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