Global Commercial Program Lead

• Translate Microsoft commercial programs into Arrow-ready execution by simplifying program requirements, business policies, incentives, and commercial motions
• Drive operational readiness across sales, operations, platform, enablement, marketing, and country teams
• Build seller enablement frameworks for Arrow sales teams and partners
• Provide clear guidance on Microsoft commercial programs, policy changes, and growth opportunities
• Act as the internal expert for Microsoft commercial programs and policies
• Liaise with Microsoft commercial stakeholders regarding program changes, priorities, incentives, policies, and execution expectations
• Create playbooks, communication packs, training materials, and country activation plans
• Support local country and regional teams with guidance, readiness materials, follow-up, and escalation support
• Coordinate with operations and platform teams to reflect requirements in processes, systems, tools, and partner experience
• Track adoption, execution, blockers, country feedback, gaps, and readiness progress
• Maintain a consistent communication rhythm for program updates
• Prepare executive-ready summaries, decision points, readiness updates, and recommendations

• Strong understanding of the Microsoft commercial ecosystem, including partner programs, incentives, policies, sales motions, and channel execution
• Experience translating complex vendor programs or business policies into practical field enablement, operational readiness, and partner-facing guidance
• Strong understanding of how a value-added distributor operates, including partner models, channel dynamics, seller enablement, operational processes, and country execution
• Experience working with sales, operations, enablement, vendor management, platform teams, and partner-facing organizations
• Proven ability to manage internal and external stakeholders across a complex, international business environment
• Strong program and project management skills
• Ability to coordinate multiple initiatives, deadlines, stakeholders, and regions in parallel
• Ability to simplify complex commercial topics into communication, playbooks, FAQs, training materials, and action plans
• Strong business acumen
• Comfort working in a fast-moving environment where vendor programs, business policies, and priorities evolve frequently
• Excellent communication skills

Demonstrates expertise in Microsoft Commercial Programs and Policies, with a strong focus on operational readiness, stakeholder management, and effective communication. Capable of translating complex vendor programs into actionable guidance and training materials for sales and partner teams.

• Microsoft Commercial Ecosystem Understanding
• Program And Project Management
• Stakeholder Management
• Operational Readiness
• Seller Enablement Frameworks

• Program Translation
• Operational Processes
• Channel Execution
• Field Enablement
• Business Policy Simplification

• Excellent Communication Skills
• Strong Business Acumen

• Value-Added Distributor
• Partner Programs
• Sales Motions
• Channel Dynamics

• Training Materials
• Playbooks
• Communication Packs