Front Desk & Guest Services Specialist

Customer Service Agent

Duties:
- Provide exceptional customer service via phone, email, and chat
- Handle inbound customer inquiries and resolve issues in a timely manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately
- Maintain customer records and update information as needed
- Conduct outbound calling campaigns to follow up with customers or promote new products/services

Qualifications:

- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using customer service software and systems
- Previous experience in a customer service role is preferred but not required
- High school diploma or equivalent

At our company, we value our customers and strive to provide the best possible service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients. If you are a motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you.

Customer Service Agent Job Description:

Requirements:

• High School diploma or equivalent.
• Computer skills required.
• Preferably, customer service or hotel-related experience.
• Ability to lift up to 20 pounds and stand during the shift.

General Requirements:

• Maintain a friendly demeanor.
• Effective communication skills.
• Multitasking ability.
• Attend meetings and trainings.
• Maintain grooming standards.
• Comply with hotel standards.
• Maximize productivity and problem-solving.
• Maintain confidentiality.
• Show initiative.
• Perform other duties as assigned.

Duties & Functions:

• Greet guests and staff.
• Operate the Front Desk and PBX console.
• Respond to inquiries promptly.
• Handle bookings and reservations.
• Provide information on hotel services.
• Adhere to cash handling policies.
• Be aware of rates and promotions.
• Understand emergency procedures.
• Efficiently handle check-ins and checkouts.
• Use communication tools when necessary.
• Operate the computer system.
• Complete tasks on the checklist.
• Maintain a clean work area.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotating shift

Ability to Commute:

• Ouray, CO 81427 (Preferred)

Ability to Relocate:

• Ouray, CO 81427:
  Relocate before starting work (Preferred)

Work Location:

In person