Customer Service Representative; Soledad

Are you passionate about helping people and creating positive customer experiences? We are looking for professional, customer-focused Customer Service Representatives to join our growing team in Barranquilla. In this role, you will serve as a trusted point of contact for customers, providing support, resolving concerns, and ensuring every interaction leaves a positive impression.

You will assist customers with inquiries related to orders, appointments, account access, and general support needs through phone, email, and chat. Success in this role requires strong communication skills, attention to detail, and a genuine commitment to delivering exceptional service.

If you enjoy solving problems, helping customers find solutions, and working in a fast-paced environment, we'd love to hear from you.

Location:

On-site in Barranquilla, Colombia

• USD $5.75 per hour
• Paid weekly
• Independent Contractor position

• Provide professional customer support through phone, email, and chat channels
• Assist customers with questions related to orders, products, and services
• Support appointment scheduling and booking requests
• Help customers access, update, and manage their accounts
• Resolve customer concerns efficiently while maintaining a positive customer experience
• Accurately document customer interactions and case details
• Escalate complex issues to the appropriate team when necessary
• Meet established quality, productivity, and service standards
• Maintain professionalism and empathy in all customer interactions

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume Review
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview
• Offer Stage

Important:
The One-Way Video Interview is a mandatory part of the hiring process. Candidates who do not complete the video interview will not be consid