Customer Success Manager​/Project Manager

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Customer Success Manager (CSM) / Project Manager

The Customer Success Manager (CSM) / Project Manager is responsible for building strong relationships with clients and ensuring their success while expertly managing manufacturing projects from booking to invoice. This role serves as the primary client liaison, addressing needs and identifying opportunities for growth and process improvement. In parallel, the CSM/Project Manager leads cross-functional coordination, working closely with operations, engineering, and finance teams to align on project timelines, resolve roadblocks, and maintain clear communication.

The ideal candidate combines strategic customer advocacy with strong project management and internal leadership skills to ensure projects are delivered on time, within budget, and exceed client expectations.

Responsibilities:

• Client Relationship Management:
  Build and maintain long-term partnerships with clients by understanding their goals, providing consistent support, and acting as a trusted advisor throughout the customer lifecycle.
• Project Planning & Execution:
  Lead and oversee multiple manufacturing projects from initiation through completion. Align internal stakeholders on scope, timeline, and resource requirements to ensure projects are delivered on time and within budget.
• Cross-Functional Collaboration:
  Coordinate with internal teams擁ncluding operations, engineering, finance, and logistics葉o ensure project milestones are met, client expectations are clearly communicated, and deliverables align with both customer and company standards.
• Customer Advocacy:
  Act as a customer advocate within the organization, relaying feedback, identifying opportunities for improvement, and working closely with internal teams.
• Problem Solving:
  Track and review ongoing task list with customer and internal stakeholders. Employ a continual improvement methodology to ensure process gaps are addressed.
• Escalation Management:
  Address and resolve client issues quickly and effectively, ensuring high levels of customer satisfaction and retention.
• Inventory Management:

Assist in managing customer owned inventory that is stored at on-site or off-site storage facilities.

Required Skills:

• Bachelor痴 degree in Business Administration, Project Management, Engineering, Supply Chain, or a related field.
  (Equivalent work experience may be considered in lieu of a degree.)
• 1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services用referably within a manufacturing, logistics, or technical environment.
• Experience working in a fast- paced, matrixed organization, balancing internal coordination and customer needs.

Familiarity with ERP systems, inventory management tools, or CRM platforms (e.g., Salesforce, Hub Spot) is highly desirable.

Desired

Skills:

• Excellent Communication:
  Strong verbal and written communication skills to effectively interact with customers and internal teams.
• Relationship Building:
  Proven ability to build, manage, and nurture long‑term client relationships.
• Analytical Thinking:
  Proficiency in using data and metrics to monitor customer health and drive decision‑making.
• Problem‑Solving:
  Ability to quickly diagnose issues, propose solutions, and coordinate resources for resolution.
• Technical Proficiency:
  Technology background preferred in a technical support role.
• Time Management:
  Strong organizational skills with the capability to manage…