Semiconductor Field Service Engineer

Summary/Objective

Forge Nano Inc, a fast‑growing materials company specializing in nano‑scale coating equipment, is seeking an experienced Field Service Engineer for Semiconductor equipment.

• Perform on‑site installation, service, modification, and repair of Semiconductor ALD coating equipment with a focus on quality and customer satisfaction.
• Troubleshoot new problems remotely and in the field efficiently.
• Co‑author and follow necessary documentation, including work instructions, SOPs, and checklists.
• Support in‑house semiconductor tool operations, demo coatings, and maintenance requirements.
• Interface with R&D, Operations, and Engineering teams for continuous improvement projects.
• Order/install parts and help manage inventory system.
• Maintain a safe work environment and stay OSHA compliant with relevant safety training.
• Adhere to internal and customer standards of conduct.
• Professionally represent the company to the customer.
• Initiate management of changes or corrective action requests for continual improvement.

• Bachelor’s degree with 4+ years of experience OR Technical Associate’s Degree or equivalent military training with 8+ years of experience.
• Industry‑relevant field service and customer service experience.
• Proficiency with Microsoft Office Suite:
  Outlook, Excel, Word, etc.; CRM platforms.

• Experience in service and equipment repair in a cleanroom environment.
• Basic understanding of semiconductor deposition techniques and equipment design.
• Experience in installation, troubleshooting, maintenance, and repair of capital chemical processing equipment.
• Understanding of industrial safety standards and handling of hazardous materials.
• Ability to travel frequently and on short notice if required.
• Excellent customer‑facing communication skills.
• Experience following and/or writing work instructions and SOPs.
• Diligent organizational skills.
• Ability to prioritize and execute tasks with stringent deadlines.
• Flexibility to take support calls outside regular business hours.

Work is performed in a large technical facility, remotely, and at customer locations, often in clean rooms and with limited physical clearance. Hazards may include chemicals; appropriate safety equipment is required.

Requires standing, walking, reaching, and lifting up to 50 lbs. Includes exposure to moderate noise and communication tasks.

Approximately 50% travel, domestic and international; valid passport required.

• Full‑time hourly position with possible overtime at 1.5×. Expected hourly rate $40‑52.
• Medical, dental, vision, disability and life insurance; holidays; PTO; flexible spending account; 401(k) with company match and additional voluntary benefits.

Forge Nano is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.