Senior Sustaining Engineer

## Senior Sustaining Engineer Apply locations:
Niwot, COposted on:
Posted 2 Days Agojob requisition :
18259

Do you want to be part of a business that genuinely values
** entrepreneurialism**,
** innovation
* * and
** individual accountability?
** We
** focus on our customers
** and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
** Title
* * Senior Sustaining Engineer
** Department
* * Service Projects - AMER
** Location
* * Niwot/Hybrid
** Reports*
* ** To
* * Service Project Manager - AMER
** About Us
** Established in 1972, Particle Measuring Systems is a
** global leader for micro-contamination monitoring
** equipment improving the performance of clean manufactures in the
** semiconductor
* * and
** pharmaceutical
* * industries.  We’re a growing technology company in Niwot, Colorado, the heart of the Rocky Mountains.  We offer an exceptional and rewarding work environment in a great place to live.  Our employees enjoy challenging projects in the development and manufacture of light scattering particle counters and diverse technologies and applications.
** Your Impact
** We are seeking a Senior Sustaining Engineer to support the lifecycle of Particle Measuring Systems’ deployed products and solutions. This role plays a critical part in ensuring product reliability, resolving complex technical issues, and driving continuous product improvement. This position requires strong technical troubleshooting capability, cross-functional collaboration, and the ability to translate field feedback into actionable product improvements.
** The Role
** The Senior Sustaining Engineer acts as a technical escalation point for field and service teams, partnering closely with R&D, product management, quality, and customer support organizations to diagnose issues, implement corrective actions, and maintain product performance in the field.
** Job Responsibilities
*** Serve as Level 3 technical escalation for complex product and system issues impacting customers or field service teams
* Investigate product failures and field issues using structured root cause analysis methodologies
* Work closely with R&D engineering teams to identify design-related issues and implement corrective actions
* Drive Corrective and Preventive Actions (CAPA) to resolve recurring product or system issues
* Support engineering change processes including design updates, firmware revisions, and product improvements
* Analyze field data, service reports, and reliability trends to identify systemic product issues
* Develop technical documentation including troubleshooting guides, service bulletins, and engineering change recommendations
* Provide technical guidance and mentoring to service engineers and junior engineering staff
* Collaborate with Quality, Manufacturing, and Product Management teams to improve product performance and serviceability
* Participate in product lifecycle management activities including sustaining engineering reviews and reliability improvement initiatives Resolve technical and tactical issues through structured problem-solving and collaboration
* Communicate progress on resolutions to internal stakeholders and help with customer management as required
* Continuously evaluate processes for improvements in efficiency, quality, and safety
* This job description is not intended to be all-inclusive.  Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company.
** Required Qualifications
*** Bachelor’s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 6+ years of relevant engineering experience supporting complex systems, instrumentation, or automation technologies; OR equivalent combination of education and experience
* Experience supporting fielded products or sustaining engineering activities
* Demonstrated success diagnosing complex technical issues across hardware, software, and system integrations
* Proficiency in coding and scripting (e.g., Python, Power Shell, or similar)…