Client Relationship Consultant ; Banker - Thornton King Soopers

Responsibilities

• Build relationships with customers via in-person, by appointment, and virtually to provide counsel with a digital first mindset.
• Establish strong client relationships based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services.
• Recommend solutions based on each customer’s unique goals and needs.
• Proactively engage clients through outreach and follow-up, asking questions and learning about their financial needs and banking channel preferences.
• Identify solutions for new and existing clients by effectively engaging and communicating with clients.
• Maintain a working knowledge of consumer and business banking products and services, including digital products and services.
• Provide a consistent optimal client experience, greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Proactively educate clients on emerging and self‑service digital products and services.
• Leverage available resources and technologies to optimize the client experience and deliver operational excellence and accuracy.

• High school diploma or equivalent.
• Typically has a minimum three to four years of job‑related, retail banking experience or a combination of experience and commensurate training.

• Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry is preferred.

• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
• Successful completion of the required registration process, which includes a criminal background and credit check.
• Maintain a satisfactory criminal and credit record.

This role requires working from a U.S. Bank location for all scheduled work days.

$23.19 - $28.35

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Equity stock purchase 401(k) contribution and pension
• Incentive and recognition programs

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.