Program Manager, Licensed

Looking to join a compassionate community dedicated to providing exceptional mental health outcomes?

Community Reach Center is that place. We prioritize empowering individuals living with mental health conditions, engaging with partners to make a lasting impact, and caring for our team on a personal level. Our mission is to enhance community health through evidence-based practices and convenient service locations, ensuring the well-being of our consumers and communities.

At Community Reach Center, we offer more than just a job – we provide an experience that nurtures personal and professional growth. Join us and gain the skills to pursue your dreams while finding fulfillment within our team!

At Community Reach Center, we prioritize an exceptional employee experience. We know that it’s imperative to prioritize our employees needs first, so they can be their best selves for the mission we serve. We’re eager to work with passionate, forward-thinking, talented, team members.

The Perks –

We also believe our employees deserve an exceptional compensation and benefits package.

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free trainings
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross-licensure sponsorship if eligible & applicable
• Healthy Work Life Balance
• Tuition Reimbursement
• Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

About the Role:

The Program Manager (‘Program Manager’) is an integral member of Community Reach Center’s Resource and Walk-in Crisis Center. The WCRC is a 24/7 essential Program within the organization. The Program Manager under limited supervision, organizes, administers, and oversees the operation of a resource center and walk-in crisis location using evidence based/evidence-informed approaches to assist individuals with behavioral health needs. The Program Manager has administrative oversight of the team including financial, resource, and facilities management.

Additionally, the Program Manager will have other duties and responsibilities as determined from time to time by the Director of Clinical Services.

Essential Functions:

• Oversee, coordinate, and provide professional leadership in the provision of clinical crisis response services provided by the program(s), in accordance with program objectives, clinical guidelines, procedures and standards, and company goals.
• Provide oversight to care navigators for resource allocations, service screeners, and crisis interventions.
• Consult on and perform mental health evaluations (M1) as needed.
• Ensure accuracy, quality, and efficiency standards are met with regards to medical record standards and care navigation services for consumers. Advocate for appropriate services for consumers.
• Identify, implement and monitor customer service standards to ensure the team meets internal and external customer needs, in a professional manner.
• Develop long and short-term goals for the team that are consistent with program and organizational goals.
• Train and evaluate staff to maintain quality within the team, encourage growth and development while instilling awareness of cultural diversity.
• Participate in the selection process for internal and external candidates for program staff.
• Conduct timely audits to ensure compliance with Community Reach Center goals, policies, State and other regulatory policies regarding clinical care and documentation.
• Provide direct consumer consultation and care utilizing evidence-based practice models; develop, evaluate and…