Case Manager​/Office Manager CAT or CAS

PRIMARY FUNCTION:

To work as a Case Manager with a team of clinicians, client services staff, interns and team members who collectively deliver the highest quality care using a client-centered, strength-based case management model, ensuring holistic care and a strong organizational culture. This role is integral to the success of our program. As the first point of contact for clients and employees you are part of our employee and client culture.

You are welcoming, professional and serve as a go-to for information and assistance. This role will work primarily out of our Thornton clinic.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Case management:
  • Conducts thorough Case Management Needs Assessment in KIPU and consistently re-screens foradditionalneeds.
  • Consultative financial counseling at intake and throughout treatment in support of client
  • Provide professional case management services thatfacilitatecoordination, communication, and collaboration with clients, providers, ancillary services, and othersin order toachieve goals that maximize positive client outcomes based upon individual assessments of clients’ needs.
  • Produces and ensures high quality andaccuratecase management documentation within 24 hours of service.
  • Liaise with clinical and outreach throughout episode of care andidentifyand implement the appropriate aftercare plan.
  • Connects clients with community support and resources before, during, and after treatment.
  • Supports clients withadditionallife skills resources and training where appropriate.
  • Provides 25 hours per week of billable Case Management services.
  • Facilitates consistent communication with family members, significant others, and fiduciaries.
  • Maintains high client and family satisfaction rates, asevidencedby a strong net promoter score and/or client experience surveys.
  • Maintains a working knowledge of and accountability to the policies and procedures of the facility.
  • Provides transportation as needed to and from sober livings and to occasional appointments during the treatment day.
  • Assists clients with ordering, payment, and picking up medications from the pharmacy asneeded;
  • ensures clients are following medication protocols.

• Secures medicationsandobservesclient self-administration at the center during business hours.
• Partners withpsychiatristand primary therapists to ensure clients are seen by the psychiatrists.
• Supervises UA and ensures adherence to drug testing policies and procedures.
• Cross-trained on Office Manager duties
• Completes other duties and tasks as assigned.

• Office Management:
  • Enter drug screen details into Millennium
  • Order and send new screen devices asneeded
  • Perform chart checks and support in notifying staff for making corrections
  • Support overall compliance
  • Support in data collection and reporting
  • Support completion and entering of client surveys and assessments
  • Support daily update of census spreadsheet
  • Engage in bi-weekly office management meetings
  • Maintain a warm, welcoming, clean, and safe environment forall
  • Ensure office supply needs are beingmet
  • Communicate effectively through clinical, admissions, billing, and case management departments
• Intakes:
  • Send welcome emails to new clients
  • Set client up on KIPU Portal

• Send documents and set time, as needed, to help client complete them
• Complete orientation with new clients so they feel comfortable in thespace
• Schedule clients for biopsychosocial assessments
• Set up clients in Millennium
• Enter DACODs into state database
• Order swab kit and breathalyzers

SUPERVISORY RESPONSIBILITIES:

• None

MINIMUM QUALIFICATIONS:

• Skilled in several areas of treatment; individual, cross-cultural issues, trauma informed care, client-centered treatment,evidenced-based interventions, treatment planning, discharge planning,
• Minimum two years freedom from chemical use problems

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