Winter Bellperson

Location:

Frisco, Colorado

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world‑class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience.

Copper Mountain Resort is also home to Woodward Copper action‑sports camps, programs, and a training facility.

Job Title:

Winter 26/27:
Bellperson

Job Status:
Seasonal

Compensation and Benefits:

Compensation:
Proposed hiring rate of $17.50 to $19.10+, actual pay will be adjusted based on experience.

Benefits:
This is a seasonal position eligible for a season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, etc.) also available.

Assist lodging guests with luggage, fulfill group porterage requests, and provide accurate resort information. A bellperson will also be called upon to assist the front desk and other departments with deliveries and room moves. The ideal candidate is personable and guest‑service focused with prior guest‑service experience. Custodial duties include caring for the lobby area, shoveling snow, and taking out trash.

• Greets guests at the Lodging Reception Center
• Directs guests to the check‑in area and answers any questions they may have
• Assists guests with their luggage and provides resort information as they travel to the room
• Explains the room and building amenities once in the room; explains emergency procedures if necessary
• Delivers amenities, packages, messages, and other items to rooms when requested
• Maintains lodging vehicles to Copper Mountain standards to create a positive guest experience
• Maintains a neat and organized bell stand area and lobby/entryway
• Works with airlines and other modes of transportation when guests have luggage problems (e.g., lost/forgotten bags)
• Works with shipping companies such as Fed Ex and UPS to track down guest packages and arrange shipment
• Maintains overall knowledge of the resort, hours of operation, food suggestions, and special‑event schedules
• Lifts heavy objects up to 80lb, works in adverse outdoor conditions, pushes bell carts through snow and ice, and maintains safe work practices
• Acts as Night Houseman when needed
• Staffs the bell desk as a dispatcher: organizes deliveries and answers bell‑stand telephone calls
• Assists other departments with deliveries, including heavy objects
• Performs all other job‑related duties as assigned, including trash and recycle removal, shovelling snow, and operating a snowblower

• Complete the daily bellperson checklist in a timely manner

• As a guest‑service position, the successful candidate(s) must provide world‑class guest service in conjunction with all duties

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of all duties and expectations. Responsibilities may change with the evolution of the resort. The job must be prepared to accept new responsibilities and transfer others
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper culture with guests and employees, upholding the most professional image, continually striving to exceed guests' expectations and creating memories for guests and staff
• This is a seasonal position and may have fluctuations in hours worked based upon overall business volumes

• Honest and possesses the highest integrity
• Handles and manages confidential information
• Professional appearance and adheres to all grooming guidelines
• Follows established policies and procedures
• Supports Core Values
• Sets the example for others and remains above reproach
• Is comfortable challenging established policies and procedures when appropriate but supports them once established
• Organized in tasks, sees projects through to completion, follows up on issues, and has good follow‑through habits
• Can handle a fast‑paced, potentially high‑pressure environment
• Flexible with hours and days of work and can work any hours of the day and any days of the week
• Prioritizes and re‑prioritizes personal time and work to maintain a good life balance

• Can lift up to 80lb
• Can stand eight hours a day
• Willing to work in adverse weather conditions, including rain, ice, and snow
• Must be 23 years or older for insurance coverage
• Must have a valid U.S. driver's license and a clean driving record