Senior Specialist, Technical Support Engineer​/Wideband Watch Office; WBWO Analyst

L3

Harris is dedicated to recruiting and developing high‑performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3

Harris provides an inclusive, engaging environment designed to empower employees and promote work‑life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3

Harris is the Trusted Disruptor in defense tech. With customers’ mission‑critical needs always in mind, our employees deliver end‑to‑end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

L3

Harris Technologies is seeking an experienced Senior Specialist, Technical Support Engineer to join our team as a Wideband Watch Office (WBWO) Analyst. The WBWO provides oversight and monitoring of the Wideband SATCOM Operations and Management System Network (WSOMSNet) and engages the Wideband SATCOM Operations Centers (WSOCs) to maintain situational awareness of Wideband MILSATCOM’s space‑based assets and ground control infrastructure status. The WBWO Analyst must be proficient in the duties of the Transmission Controller position at the WSOCs.

The WBWO Analyst reports operational and maintenance issues to the Combined Space Operations Center (CSpOC). Work schedules are directed by the L3

Harris Lead to ensure 24/7/365 coverage.

• The WBWO Analyst utilizes the following primary tools to perform oversight and monitoring tasks: DOSS – DSCS Operational Support System; CNPS – Common Network Planning Software; WRMS – Wideband Remote Monitoring Sensor; and GTC3S – Global Terrestrial Critical Control Circuit Subsystem
• Provides Wideband support as it relates to the duties of the Consolidated‑Satellite Systems Expert (C‑SSE)
• Monitors and maintains situational awareness of Wideband MILSATCOM’s space‑based assets and ground control infrastructure status, including all activities related to the WSOCs and RSSCs
• Reviews proposed satellite command plans and provides troubleshooting assistance to the WSOCs, RSSCs, and SATCOM terminals
• Maintains current knowledge of all Transmission Controller Operating Instructions contained in the Wideband Controllers Guide (WCG) and follows those instructions
• Reviews the Control Change Queue in CNPS and documents changes to the CNPS plan
• Verifies the performance of transmission links for all assigned satellites by using the WRMS
• Analyzes appropriate 8‑Hour Reports to verify transmission and terminal performance and status
• Engages with the WSOCs to perform adjustments necessary to achieve established operating parameters
• Assists any WSOC in identifying, troubleshooting, and eliminating anomalous transmission and payload conditions
• Provides assistance with development and review of policy and procedural documents
• Reports operational and maintenance issues to CSpOC, as required
• Performs all required reporting to the appropriate agencies
• Completes and submits DORs in accordance with applicable guidance
• Coordinates enterprise terminal ASIs and emergency outages with appropriate agencies
• Reviews relevant DIMS reports daily
• Reviews alarms for the past 24 hours in WRMS daily
• Completes and submits AARs in accordance with applicable guidance
• Maintains situational awareness of the WSOMS network using Solar Winds
• Interfaces with all SMEs and program assets to assist with fault isolation
• Assists with primary troubleshooting and anomaly resolution for all mission systems within the WSOC’s shift work, providing 24/7/365 coverage
• Promotes a culture of safety in all aspects of the job
• Establishes and maintains up‑to‑date cybersecurity configurations based on DISA STIGs and IAVM Notices

• Active Top Secret clearance with SCI eligibility
• Bachelor’s degree and a minimum of 6 years of prior relevant experience; or, graduate degree and a minimum of 4 years of prior related experience; or,…