Systems Analyst I​/II. Thornton LilyLifestyle

Systems Analyst I/II

The Systems Analyst I/II serves as both a technical steward and business process administrator for City enterprise systems and applications. This position plays a key role in ensuring permitting, planning and property systems remain available, reliable, and aligned with the evolving needs of City departments. You will work closely with department stakeholders, technical teams, and vendors to translate business needs into system solutions, maintain operational stability, and drive continuous process improvement.

The level and amount at which the successful candidate will be hired depends on their qualifications and experience. The 2026 target hiring ranges and full pay ranges for each level are:

• Target hiring range for Systems Analyst I: $118,044 - $136,931 annually
  • Full pay range for Systems Analyst I: $118,044 - $155,818 annually
• Target hiring range for Systems Analyst II: $126,315 - $145,525 annually
  • Full pay range for Systems Analyst II: $126,315 - $166,735 annually

Information Technology is committed to providing reliable and innovative technology services to the city. Together, we work to empower City employees with the tools and support needed to serve the community efficiently by utilizing safe and secure IT systems. Our collaborative culture fosters growth, learning, and adaptability, emphasizing teamwork across departments to deliver high-impact secure technology solutions.

The ideal candidate is a detail-oriented, curious problem-solver with a passion for making systems work better for the people who rely on them. You are equally comfortable diving into a technical issue as you are sitting across the table from a department director to map out a business process. You take ownership of the systems in your care - not just keeping the lights on but actively looking for ways to improve how they serve the organization.

You have a natural eye for processing inefficiencies, ask why things are done a certain way, and are motivated to make them better. You understand that technology is only as effective as the processes and people behind it, and you are committed to bridge that gap.

Under specified supervision, performs systems analysis, systems support, and IT project management.

Positions in this class are flexibly staffed and are normally filled by advancement from level I or, when filled from the outside, require previous and directly related experience. The Software Developer II is flexibly staffed with the Systems Analyst I.

Responsible for analysis and design of application software; assesses user needs, and analyzes and evaluates existing software systems for effectiveness and efficiency. Researches, tests, and evaluates equipment and application products.

Assists in developing purchase specifications.

Constructs, tests, documents, monitors and provides production support for complex application software.

Tests, installs, customizes and maintains new applications and systems. Develops and delivers employee training. Diagnoses and remedies system or programming problems, and develops reasonable alternatives.

Interacts with users, vendors and contractors to select appropriate software and equipment. Manages projects including creating relevant project documentation, assigning tasks, and reporting project progress. Develops internal project management standards and methodologies. May manage enterprise-wide, large team or projects that are more complex.

May design, write and maintain a variety of software for various City departments and functions.

May perform database backup and recovery, daily monitoring of scheduled jobs, database design, development, and support.

Performs other duties as assigned.

In addition to the previous general Systems Analyst I/II responsibilities:

• Installs, constructs, customizes, tests, documents, monitors and provides production support for complex Public Safety applications, such as computer aided dispatch systems and records management systems.
• You will be required to complete CJIS and HIPAA training.
• Monitors system performance; identifies diagnoses and remedies system problems.
• Analyzes designs, constructs, documents, tests, monitors, secures and maintains server and workstation hardware and operating systems for all City Public Safety departments.
• May need the ability to travel to various locations within the City in a timely manner as the job requires.
• Provides user support in the extracting of data from many differing types of data stores. Includes providing SQL statements to be used in extracting data, creating and/or maintaining reports, maintaining up-to-date diagrams for enterprise level systems and assisting IT development staff in providing front-end solutions for users.
• Responds to emergency issues, which may occur during evening and weekend hours, related to Public Safety software applications support as part of a rotating team of 24/7 on-call personnel.

Systems…