Tier II Network Technician

Role Overview

Supports the installation and maintenance of client LAN/WAN devices, responds to and resolves incidents, and communicates with the team. Performs configuration management functions, coordinates network operations, and maintains repairs or upgrades. Has experience with CISCO/Juniper RMA process, Layer 1, 2, and 3 network experience, and configuration/troubleshooting of switches/routers.

Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs), draft and implement standard network change requests, provide support to Tier III network engineers for incident management and projects, and perform IOS upgrades for Cisco, Juniper, Brocade, and Foundry OS.

Must have 10 years of experience, a valid driver's license, and an acceptable driving record. Must be able to work independently and in a collaborative environment, and be available to work flexible hours, including weekend support.

• 10 years of experience
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
• Valid driver's license and acceptable driving record
• TS/SCI with polygraph clearance

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require
• Adoption Reimbursement
• Disability Benefits
• Life and Accidental Death Insurance
• Supplemental benefit programs
• Employee Assistance Programs
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories