Project & Program Management II

Job Description:

The Project Manager operates at the center of Edge Operations, serving as the primary intake point for emergent issues, strategic opportunities, and cross-functional project work. This role leads both emergent and enduring projects that drive operational efficiency, automation, AI integration, and tooling innovation across the organization. The Project Manager brings together multi-disciplinary teams to rapidly iterate on solutions—whether addressing known problems, conducting root-cause analysis, or managing crises in real time.

This individual is a proactive change agent who filters through competing priorities to focus the organization on the highest-impact work.

• Lead emergent and enduring projects end-to-end from intake and scoping through execution, delivery, and retrospective

• Serve as the organizational intake point: receive, assess, prioritize, and route issues and opportunities to the appropriate teams

• Drive rapid iteration cycles, bringing together cross-functional teams to solve problems quickly and effectively

• Own the full project lifecycle including planning, execution, risk management, stakeholder communication, and closeout

• Balance a diverse portfolio of concurrent projects across multiple domains and disciplines

• Identify and execute on opportunities to improve processes, eliminate waste, and increase operational velocity

• Champion and drive adoption of automation, AI-powered solutions, and tooling enhancements across the organization

• Develop and maintain standard operating procedures, playbooks, and documentation that scale with the team

• Lead cross-functional response efforts during operational crises, ensuring rapid triage, coordination, and resolution

• Conduct thorough root-cause analysis and drive corrective actions to prevent recurrence

• Maintain composure and clarity under pressure, guiding teams through ambiguity to resolution

• Partner effectively with internal teams and external stakeholders (vendors, partners, cross-org collaborators)

• Communicate complex information clearly and concisely—both verbally and in writing—to audiences ranging from individual contributors to senior leadership

• Provide regular, structured status updates, executive summaries, and impact reports

• Facilitate cross-functional meetings, workshops, and working sessions that drive decisions and outcomes

• Leverage data analytics to identify trends, measure impact, and surface actionable insights

• Bachelor’s degree or equivalent combination of education and experience
• 4-6 years of program management, project management, or operational leadership experience
• Demonstrated ability to lead cross-functional projects in fast-paced, ambiguous environments
• Strong proficiency with project management tools and methodologies (Agile, Scrum, Waterfall, or hybrid)
• Exceptional written and verbal communication skills; able to articulate complex ideas clearly to diverse audiences
• Proven ability to effectively filtering signal from noise to focus on the most impactful work
• Deep comfort with data analytics: able to query, interpret, and act on data to drive decisions
• Track record of driving automation, process improvement, or AI integration initiatives
• Self-starter who is proactive, organized, and disciplined in managing competing priorities
• Demonstrated flexibility and adaptability in response to shifting conditions, environments, and organizational needs
• Strong interpersonal skills; builds trust and collaborates effectively across teams and with external partners
• Ability to effect change in complex organizations through influence, not just authority

• PMP, PgMP, CSM, or equivalent project/program management certifications
• Familiarity with network infrastructure, data center operations, or edge computing environments
• Change management certification or equivalent experience (e.g., Prosci, ADKAR)

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability…