IT Systems Administrator

ABOUT THE ROLE

The Systems Administrator position is an integral member of the Company's IT department and will specialize in managing the SCCM and Office 365 systems.

With roots dating to 1891 and 8,500+ employees, MYR Group Inc. (MYR Group) is a publicly traded holding company of specialty electrical construction companies. MYR Group subsidiaries work on large-scale electrical construction projects throughout the U.S. and Canada. We contribute to a clean energy future while fostering a safe, supportive, and inclusive work environment. Our culture is built on shared values and mutual respect, where teamwork and collaboration occur naturally.

Throughout our rich history, we have partnered with utilities, municipalities, commercial clients, and developers to deliver some of the largest and most complex projects, including new construction, upgrades, maintenance and repair for transmission, distribution and substation facilities, commercial and industrial electrical construction, emergency and storm restoration, clean energy, pre-construction services, and engineer-procure-construct (EPC) methods of project delivery.

• Responsible for day-to-day administration of site servers and site VMs and operation of monitoring systems
• Respond to alerts for site servers, and work through issues as part of the escalation process
• Proactively evaluate site systems to identify any issues not captured by existing alerts
• Integral support of the site turn up / turn down process, coordinating on site server requirements with IT Ops Network Engineers
• Periodic on-call support and response to critical alerts (~ 6 weeks per year)
• Intune and Azure AD Premium best practice guidance and administration
• Responsible for day-to-day administration of Ninja RMM, creating applications, managing imaging task sequences, and Windows patching
• Oversee workstations and servers in Ninja RMM, ensuring updates and system uptime.
• Create and administer applications and programs with Ninja RMM
• Administer the Ninja RMM tool set back end to keep the system running and healthy, including changes to the core components and settings, software delivery, client heath, and reporting
• Office 365 Tenant administration (Exchange Online, One Drive, Skype for Business, SharePoint, Azure, ADFS, Active Directory Premium)
• Office 365 Product deployment management (Exchange Online, One Drive, Skype for Business, SharePoint, Yammer, Microsoft Teams, Groups, etc.)
• Office 365 Spam best practice guidance
• Office 365 Licensing
• Power Shell scripting
• Office 365 monitoring service health, and management of service requests
• Tracking and escalation of incidents with Office 365 technical support
• Responsible for day-to-day administration of M365 Move/Add/Change
• Support the service desk for any escalated systems/M365/MECM issues and identify when issues need to be escalated to System Engineers
• Support other teams in pursuit of new deployments or troubleshooting existing issues collaboratively
• Troubleshoot failed software deployments
• Provide support for support team members as well as end users
• Regular and predictable attendance
• Other duties as assigned
• Essential functions of this position are to be performed at a Company-designated office or field location
• Understand and comply with the Company's Code of Business Conduct and Ethics Policy and other industry-specific professional and ethical standards

• 5+ years of experience with Office 365 administration required
• 5+ years of Windows server and workstation experience required
• 3+ years with SAML and SCIM integrations of various systems
• 3-5 years' experience patching and troubleshooting Windows and Linux operating systems

• Motivated to deliver a high degree of customer service
• Ability to communicate in an effective and positive manner
• Must be able to work independently and multi-task in a technically evolving, multi-faceted environment
• High problem solving and analytical abilities for diagnosis and repair
• Ability to translate and explain computer issues to users in ways that make sense and apply to their daily business needs

• Bachelor's degree in IT-related field; combination of education and relevant experience considered in lieu of degree
• High school diploma or GED is required

• Commensurate with experience, paid weekly. Posted salary ranges are made in good faith. MYR Group reserves the right to adjust ranges depending on the…