Service Supervisor Multi-Site Thornton

The Multi‑Site Service Supervisor is responsible for overseeing the overall maintenance, functionality, and appearance of a designated group of properties within Red Peak’s portfolio. This role ensures that all maintenance operations—including preventative maintenance, service requests, safety compliance, and contractor management—are executed to Red Peak standards. A proactive approach to problem solving and team member development is required. The supervisor collaborates with other departments and identifies areas for improvement and efficiency.

• Supervise maintenance and housekeeping staff, as well as outside contractors.
• Coach, mentor, and develop team members through one‑on‑one meetings, training sessions, and performance feedback.
• Support recruiting, onboarding, and ongoing skills development for the maintenance team.
• Set and manage employee schedules, inspection routines, and training plans.
• Model Red Peak’s core values and ensure all maintenance procedures and SOPs are consistently followed.

• Oversee daily maintenance operations, ensuring efficient scheduling, prioritization, and timely completion of service requests and unit turns.
• Manage inventory, parts, and materials to control costs and minimize downtime.
• Utilize current systems to conduct move‑out inspections through the make‑ready process to achieve the Red Peak standard for the unit‑turn process.
• Perform routine property inspections, promptly addressing safety and appearance issues and ensuring work is properly documented in our systems.

• Diagnose and resolve maintenance issues, providing cost‑effective, long‑term solutions.
• Perform and oversee maintenance tasks across electrical, HVAC, plumbing, and other building systems.
• Manage preventative maintenance programs to ensure compliance with local, state, and federal regulations.
• Monitor the quality of vendor and contractor work.
• Maintain high standards of professionalism, appearance, and safety for maintenance staff.

• Oversee security systems, access controls, and key management for residents, staff, and vendors.
• Conduct regular inspections of vacant units, common areas, and restricted spaces to identify and address safety or security issues.
• Provide and monitor PPE for each property and ensure all maintenance team members are following best practices for workplace safety.

• Deliver exceptional customer service and ensure resident issues are resolved promptly and professionally.
• Monitor service request dashboards to maintain Red Peak’s standard.
• Communicate clearly and courteously with residents via all channels.
• Promote a positive, professional, and solution‑oriented environment for residents and team members alike.

• Ability to lift and move heavy objects.
• Comfortable working for extended periods on feet, in confined spaces, and outdoors.
• Must have reliable transportation and a valid driver’s license.
• Must be able to participate in an on‑call rotation and snow removal as needed.

• High School Diploma or equivalent required; technical degree or equivalent experience preferred.
• Certified Pool Operator (CPO) and EPA Section 608 Type II (Universal preferred).
• Strong knowledge of HVAC, electrical, and plumbing systems.

• Minimum 5 years of experience in multifamily property maintenance.
• Proven experience supervising and leading maintenance teams.
• Multi‑site maintenance experience preferred.

• Earn the Reputation – Greatness is demonstrated, not declared. Deliver unparalleled service every time, because we aren’t here to follow the status quo.
• Invest in Each Other – Bring your authentic self to each interaction and empower others to share their unique story. Celebrate differences. Grow together.
• Do It with Style – Design and form matter, so we take it up a notch. Every interaction should be thought of as a big presentation. Make an impact.
• Go Forward – At Red Peak, agility is key. When new strategies and systems are employed, adapt quickly and create environments of…