Care Supervisor, Programs- STA

Job Summary

About Fuze Health:
At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology‑powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including Lets Get Checked , Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next‑generation solutions that patients and healthcare partners need today and into the future.

The Patient and Partner Care experience is an essential part of our mission to build the pharmacy of the future. Our Care Operations team goes above and beyond for our patients and partners by combining the friendliness of your neighborhood pharmacy with the speed of a fast‑moving startup. We believe in changing the traditional pharmacy model for the better to provide a five‑star experience.

The Care Supervisor, Programs will lead key initiatives and programs aimed at positioning the pharmacy as an industry leader in patient experience, clinical services and overall care. This role includes cultivating and sustaining robust relationships with external partners, resolving intricate cases, and overseeing Care Altoids in pharmacy operations. The Care Supervisor, Programs will also serve as a point of contact for escalated issues from patients, providers, or partners and deliver exceptional customer service via phone, text, chat, and email.

Further responsibilities include ensuring streamlined, compliant, and superior operations and propelling continuous improvement initiatives alongside stakeholders. The ideal candidate will possess a strong clinical background to support Specialty and Specialty‑Lite programs, as well as manufacturer partnerships, exemplary leadership skills, and a dedication to enhancing patient care.

This role requires strong ownership and accountability for team execution and performance outcomes. The ideal candidate excels in project management, driving program roadmaps, tracking milestones, and measuring success. They are skilled at aligning cross‑functional teams and managing stakeholders to meet objectives.

Effective communication, data‑driven decision‑making, and pharmacy systems proficiency are key. A solid understanding of regulatory compliance, along with the ability to identify risks and implement mitigation strategies, is essential for successful program delivery.

• Program Management:
  Develop, implement, and manage pharmacy programs, while driving alignment with partner, and organizational goals, and regulatory requirements.
• Operational Oversight:
  Supervise daily execution of pharmacy programs, including new workflow and performance management, staff scheduling, and defect tracking, and reconciliation. This includes a quarterly supervisor rotation to cover all parts of the operation, including but not limited to Care and Hub Operations.
• Compliance:
  Ensure adherence to all local, state, and federal regulations, as well as company policies and procedures.
• Team Leadership:
  Lead, mentor, and develop a team of pharmacists and/or technicians, fostering a collaborative and high‑performing environment.
• Quality Assurance:
  Develop success rubrics and monitoring programs to implement and monitor quality across programs to maintain high standards of care and patient safety.
• Process Improvement:
  Identify areas for process improvement and implement changes to enhance efficiency and reduce defects. Partner with stakeholders for systematic improvements for scale.
• Stakeholder
  
  Collaboration:
  
  Collaborate with internal teams (e.g., Enterprise…