Closing Sales Associate

SUMMARY

The primary responsibilities of the Closing Sales Associate position (12:30 PM – 8:30 PM) are to maintain outstanding customer service, generate sales, merchandise products, own assigned departments, and support the store management team.

Include the following (Other duties may be assigned as needed):

• Greets all customers and assists in answering questions about merchandise and locating merchandising; uses the process to help customers find everything on their lists.
• Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red & Blue Tags, and Bin Tags.
• Receives, opens, and unpacks cartons or crates of merchandise, checks paperwork against items received when required, and replenishes stock when necessary.
• Displays and maintains merchandise on end caps, shelves, counters, or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team.
• Maintains on-hand integrity through inventory adjustment reports including Mango count, and negative on-hand.
• Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.
• Maintains familiarity with new products and ad merchandise.
• Has sound awareness of surroundings, customers, etc., and practices loss prevention techniques to minimize shoplifting losses.
• Working knowledge of the tools available to operate the store; including, but not limited to RF Gun, Back Office Procedures, and the use of Store Opportunities.
• Follows Burgess Ace Group policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.
• Must be able to communicate effectively, and work with colleagues and customers effectively and professionally.

• Assists with color matching and mixing paint.
• Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to, chain, rope, key, and glass cutting, screen repair, and knife sharpening.
• Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping.
• Adhere to all company policies.
• Participates in periodic team meetings.
• A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends.

Use of computer, computer keyboard, mouse, RF Gun, Google Drive, Ace Net, Epicor (point of sale system), and email.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.

• Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is regularly required to walk; use hands to handle, or feel objects, tools, or controls, and talk and hear. The employee frequently is required to climb ladders, stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.