Wireless Retail Sales Associate RIO GRANDE | Route Arabic Speaking

Job Details

Job Location:

RIO GRANDE | Route 9 S [4447] - RIO GRANDE, NJ 08242

Salary Range: $15.92 - $30.00 Commission

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.

They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.

This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including unique accessories and up‑and‑coming Internet of Things (IOT) devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate coverage, plans and services.
• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships with and partner with employees across channels to own the customer experience, resolve issues, identify and hand off small business leads, develop strong peer relationships and provide a first class customer experience.

• Strong desire to learn and master the skills required of customer advocates and to build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and resolving issues.
• Effective at balancing customer experience and performance goals.
• Six months of customer service and/or sales experience, retail environment preferred.
• At least 18 years of age, high school degree or GED, ability to stand for long periods, lift up to 25 lbs, reliable transportation, full‑time (40 hours) or part‑time (20+ hours) availability.

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Opportunities for career advancement.
• A culture of care & excellence.
• Discounted T‑Mobile Wireless Plan.
• Health benefits for full‑time employees.
• Monthly sales incentive programs, contests, rewards and more.

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.