Shift Supervisor - Thornton Store

Goodwill of Colorado is seeking versatile and adaptable candidates to serve as Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. The role offers career growth opportunities within Goodwill's Retail Division.

Job posted until 6/18/2026.

Store hours
: 9 am – 9 pm Monday–Saturday, 9 am – 8 pm Sunday. This full‑time supervisory position requires open availability, including evenings, weekends, and holidays. Shifts may start as early as 7 am and run until 10 pm.

Pay and Benefits
: $20.32 per hour. Eligible for Daily Pay. Full‑time employees in Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long‑Term Disability, Life and ADB, Flexible Spending Accounts and various voluntary supplemental options. Also eligible for vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a PSLF eligible employer.

The Retail Center Shift Supervisor will be responsible for day‑to‑day tactical and practical leadership of associates and teams across the entire retail center.

• Overall monitoring of the retail center and addressing safety, customer focus, product flow and aesthetics, personally or via delegation.

• Manages breaks.
• Redirects staff/work teams to address call‑offs.
• Coaches employees verbally and with initial write‑ups.
• Provides input for reviews and terminations.
• Facilitates employee purchases.

• Assists in opening and closing procedures.
• Responsible for the verification step related to the daily sales report paperwork.
• Responsible for counting drawers.
• Responsible for making change between drawers and the safe.
• Assists with inventory process by counting, entering, and verifying.

• Plans, coordinates, and controls activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers.

• Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
• Ensures e‑Commerce product is processed accurately and moves to e‑Commerce efficiently.
• Obtains certification on pallet jack, walkie stacker, forklift, hand dolly, or other equipment to move and store donated product.
• Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are on premises.
• Job duties may extend beyond listed tasks and include additional responsibilities.

• High School diploma or equivalent (preferred).

• Previous supervisory experience is preferred.
• Two (2) years retail experience is desired.

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of OJT documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill's policies and procedures.
• Proficient in the utilization of office equipment, office software (Word, Excel) and web-based applications (UKG) to meet needs of employees and the organization.
• Ability to manage corporate email and calendar (Outlook).
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime.

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never
• LIFTING:
  Heavy 45 lbs & over – OCCASIONALLY;
  Moderate 15-44 lbs – OCCASIONALLY;
  Light 14 lbs & under – FREQUENTLY
• CARRYING:
  Heavy 45 lbs & over – OCCASIONALLY;
  Moderate 15-44 lbs – OCCASIONALLY;
  Light 14 lbs & under – FREQUENTLY
• PUSHING/PULLING – FREQUENTLY
• REACHI…