Store Operations Associate

Job Title and Company

Store Operations Associate – SBH

Supports a world‑class customer experience by leading the operations execution of the store. Assists the flow of product at all stages including inventory, receiving, product placement, backstock, and re‑stocking efficiency. Ensures all inventory processes are complete and accurate, and the store is maintained to meet brand standards.

60% Operations – Effectively support timely execution of shipment processing, including 48‑hour turnaround from delivery, product placement, ASN acknowledgement, damages, inventory accuracy counts, transfers, and retention of all inventory management paperwork. Maintain brand standards and efficiency in stockroom. Keep sales floor, stockroom, receiving, shipping, stock, supply, and employee areas clean and organized. Support planogram updates and monthly marketing merchandising floor sets and price changes as needed.

Maintain an exceptional front and back‑of‑house store appearance to provide a positive shopping experience for customers. May open or close the store.

30% Inventory Management / Loss Prevention – Understand and effectively use available company technology and tools to support inventory processes and omni‑channel shopping experience. Compliance with and knowledge of all safety and loss‑prevention policies. Compliance with all inventory control procedures and HAZMAT.

10% People – Works well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. Provides world‑class customer experience both externally and internally. Supports onboarding and training needs of new associates as needed. Advocates for diversity, inclusion, and belonging.

• High School Diploma or equivalent
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Must be available to meet scheduling needs of the business, including before or after business hours
• Able to communicate with customers, co‑workers, and management in a clear and concise manner
• Ability to execute brand standards to support customer service
• Can read and follow company guidelines outlined in brand standards
• Detail‑oriented
• Ability to lift and carry heavy boxes and place product on all shelves
• Can follow direction and perform other duties as assigned by manager

• Effective communicator – proactive and quick at making sense of complex issues; communicates complicated information simply. Excellent collaborator and exceptional verbal and written communication skills.
• Flexible, agile, adapter – Ability to pivot quickly and manage through change in a constantly evolving retail landscape. Strong organizational skills and strategic thinker providing clear direction and priorities.

Requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, and reaching; recurring lifting of moderately heavy items such as shipment or record boxes. May need to work in other stores from time to time.

Work environment involves everyday risks or discomforts requiring normal safety precautions typical of retail and office environments, including the use of safe work practices, avoidance of trips and falls, observance of fire regulations, and traffic signals. The area is adequately lighted, heated, and ventilated.