Service Technician

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ:

TCX, TSX:

TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

The Service Technician 1 regularly performs service activation and installation of the Ting fiber network, including construction elements such as conduit, fiber, split enclosures, cabinets, and utility locating.

Service Technicians are at the forefront of Ting’s connection with the community and carry out their responsibilities with a strong focus on safety and customer experience.

This is an on-site role in Thornton, CO. This is a 6 month contract to start with a possibility of extension.

Perform installation of fiber network, including connecting, disconnecting, testing, repairing, and maintaining services with deep product knowledge (including fiber and symmetrical products)

Engage directly with residential and commercial customers at install locations, including effectively de-escalating concerns

Complete general installations, including wall fishing and custom install solutions to meet customer needs

Install drops from handhole to house independently

Perform mainline and drop fiber blowing processes

Understand basic data center concepts and perform related work with supervision as needed

Troubleshoot advanced issues, including installs that fail to go online, repeat break/fix scenarios, and light level analysis

Independently complete splice dome and express dome installations

Perform advanced network repairs across NID, home, handhole, and data center environments

Interpret locates and maps to ensure optimal drop placement

Advise customers on optimal drop placement for effective connectivity

Support MXU cost estimates, site surveys, and design with guidance from senior team members

Act as a subject matter expert, providing guidance to junior technicians

Perform other duties as assigned

Strong customer interaction and communication skills

Experience with drops and FTTH (Fiber to the Home) installations

Fiber splicing, including high-count mass and fusion splicing

Cable routing and installation of enclosures and passive cabinets

Fiber blowing and patching

Ability to read plant maps and network designs

General construction experience (especially in organic markets)

Proficiency with tools and platforms (e.g., Service Max, Bob, Deputy)

Ability to travel between markets to provide support (traveling technician)

Willingness to participate in on-call rotation

Ability to work in confined spaces

Ability to perform aerial work using ladders or bucket trucks (35+ feet)

Ability to lift up to 75 pounds using safe lifting techniques

Ability to work indoors and outdoors in all weather conditions (with provided PPE)

Strong commitment to safety practices (ladder safety, safe driving, weather protocols, etc.)

2–4 years of experience in the telecommunications industry

Valid driver’s license with a clean driving abstract

Completion of FOI (Fiber Optic Installer) or FOA (Fiber Optic Association) certification

The hourly pay for this position is based on an annualized range of $53,000 - $60,000 USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits.

As a safety sensitive position, Tucows reserves the right to administer pre-employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.