Operations Manager

Job Description

As an Operations Manager, you are responsible for delivering a time‑sensitive delivery operation, including supervising day‑to‑day operations of drivers, fleet & fleet maintenance, dispatch operations, reverse dock operations, and on‑site customer dock operations. Ensure all operations remain compliant with the Safety and Compliance department.

Thornton, CO
• Full‑time – Day Shift • $75,000 – $90,000

• Working with the Dedicated Leadership Team, ensure that as the company grows, operations capabilities meet or exceed all customer and corporate requirements for unit cost, service quality and responsiveness.
• Work closely with the Director of Operations on operational plans, goals, and contributing to future innovations.
• Provide daily guidance to staff, to ensure alignment with operational and customer expectations.
• Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with federal and provincial transportation requirements.
• Ensure that all incidents (such as personal injuries, transportation collisions, spills, etc.) are promptly reported, documented, root causes identified and corrective/preventative measures implemented.
• Will be responsible for the dispatch function to ensure drivers are scheduled to meet company deliveries on time.
• Will manage the relationship with drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
• Ensure that a preventative maintenance program is in place and effective.
• Provides mentoring and guidance to subordinates and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development program.
• Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
• Develop, implement and track on a monthly basis, an operational “dashboard” for visual understanding of performance against plan elements.

• Transportation background in dispatch, dock supervision
• Equipment knowledge is an asset
• Safety training interest, knowledge and skills is an asset
• Class 1 license preferred however not required
• Computer literate in Excel and Word
• Must have a strong sense of urgency
• Must be able to work under a flexible work schedule
• Must be a hands‑on operator, trainer, coach and mentor
• Must be able to build and maintain relationships
• Must be a self‑starter
• Must be customer focused individual
• Must be willing to travel if required

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.