Workplace Service Coordinator

Position: Workplace Experience Service Coordinator
## Workplace Experience Service Coordinator
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Workplace Experience Service Coordinator - JLL
**** What this job involves:
** The Workplace Experience Coordinator is responsible for delivering an exceptional, hospitality-driven client experience through proactive engagement, strong communication, and high-touch event support. This client-facing role partners closely with JLL leadership, service partners, and the client to ensure spaces are fully prepared, compliant, and ready for daily operations and events. In addition to event execution, this role provides facilities support including space ownership, daily walks, work order coordination, and vendor engagement.

This is a 100% onsite position.
* A hospitality mindset is fundamental to delivering exceptional workplace experiences for our client. We seek candidates who excel in collaborative environments, communicate effectively with diverse stakeholders, manage multiple priorities simultaneously, maintain high standards of accuracy, and adapt quickly to resolve challenges.
*** What your day-to-day will look like:
*** Serve as the primary point of contact for client employees and guests regarding workplace services, ensuring a positive and responsive experience
* Conduct daily building walks to identify and report facility, cleanliness, or readiness issues
* Ensure assigned spaces are client-ready and properly reset each day
* Coordinate with Facilities, Janitorial, Security, and other service partners to resolve issues and maintain service standards
* Support work order creation and tracking via Maximo and/or Crowd Comfort
* Attend weekly planning meetings to review upcoming events and ensure preparedness
* Act as on-site point of contact during meetings and events, supporting issue resolution, vendor coordination, and schedule adherence
* Support event setup, execution, and post-event reset, including light cleaning, trash removal, and room reconfiguration as needed
* Maintain meeting supplies, coffee machines, and general readiness of assigned spaces
* Ensure compliance with EHS and client standards for all workplace and event activities
* Demonstrate continuous improvement by identifying opportunities to enhance service delivery and streamline processes
* Support implementation of new workplace standards in partnership with the Workplace Experience Manager
* Perform other duties as assigned
*
* Required Qualifications:

*** High school diploma or GED equivalent
* 1-2 years of experience in hospitality, workplace services, soft services, operations or related field.
* Strong organizational skills with a proactive, self-driven, solution-oriented mindset
* Excellent communication and client service skills
* Ability to prioritize, manage multiple tasks, and make sound decisions
* Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
* Experience with Smartsheet
*
* Preferred Qualifications:

*** Experience working in a regulated environment
* Workplace experience or hospitality industry background
* Bachelor’s or associate degree is a plus.
** Work Environment:
*** Regularly push/pull up to 10 pounds; frequently push/pull 10–25 pounds
* Combination of desk-based computer work and active physical work (walking, light cleaning, moving furniture, room resets)
*
* Location:

** Thousand Oaks - 100% Onsite.
*
* Work Shift:

** Monday to Friday; 1st shift 8 hours + OT as needed.
** Salary/ Comp:**$21,95 - $27 per hour + Overtime.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on…