Front Office

Description

Are you friendly, organized, and passionate about providing exceptional customer service? Ventura Orthopedics is looking for a professional and compassionate Front Desk Receptionist to join our Clinic team. In this important role, you will create a positive first impression for our patients while supporting the daily operations of a busy orthopedic practice.

If you enjoy interacting with people, thrive in a fast-paced environment, and take pride in delivering outstanding patient experiences, we'd love to meet you.

At Ventura Orthopedics, our employees are the foundation of our success. We foster a supportive and collaborative culture where team members are valued, respected, and encouraged to grow professionally.

• Paid Time Off (PTO)
• Paid Sick Leave
• Paid Holidays
• Health Insurance Benefits
• 401(k) Retirement Plan
• Flexible Spending Account (FSA)
• Supplemental Insurance Options
• Life Insurance
• Uniform Allowance
• Professional Development Opportunities
• Supportive Team Environment
• Career Growth Opportunities
• Competitive Compensation

As a Front Desk Receptionist
, you will serve as the primary point of contact for patients while ensuring an efficient and welcoming clinic experience.

• Check in patients accurately and efficiently
• Welcome patients and provide exceptional customer service
• Verify and update patient demographics and insurance information
• Collect patient balances, co-payments, co-insurance, and surgery fees
• Schedule walk-in appointments as needed
• Verify no-show appointments and update scheduling records
• Log and track films and other medical records received
• Obtain and verify eligibility and benefits (E&B) when necessary
• Scan and upload patient documents, identification, and insurance cards
• Verify claims mailing addresses and patient information
• Perform partial CPQ data entry in designated systems
• Update MBC forms annually as required
• Verify daily cash logs and payment records
• Maintain a clean, organized, and welcoming lobby area
• Serve as a liaison between patients, providers, medical assistants, and clinic staff
• Assist with additional administrative duties as assigned

At Ventura Orthopedics, you'll play a vital role in helping patients receive the exceptional care they deserve. As the first point of contact, you'll have the opportunity to make a meaningful impact every day while working alongside a dedicated team of healthcare professionals committed to excellence

• High School Diploma or GED required
• 12 to 18 months of customer service, medical office, receptionist, front office, or related experience preferred
• Equivalent combination of education and experience may be considered
• Proficiency with computers, office equipment, and data entry systems
• Ability to maintain confidentiality and professionalism

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Outstanding customer and patient service skills
• High attention to detail and accuracy
• Positive, professional, and welcoming attitude
• Ability to work effectively in a fast-paced environment
• Dependable and team-oriented

• Ability to read and interpret policies, procedures, and office documentation
• Basic mathematical skills, including percentages and payment calculations
• Strong problem-solving and reasoning abilities
• Ability to communicate clearly and professionally with patients, staff, providers, and outside vendors