Lab Concierge

Responsibilities

• Work within the Computerized Maintenance Management System (CMMS) to update equipment work order records and maintain CMMS records for incoming equipment, including vendor service records, equipment trackers, and equipment pick‑up records.
• Coordinate scheduling of equipment with internal customers and external vendors, including generating and tracking monthly PMs due lists.
• Collaborate with management, respond to client requests, and support cross‑functional issues.
• Act as a subject matter expert to answer employee, customer, and sales representative questions and resolve problems.
• Support cross‑training of associates and onboarding of new hires.
• Identify and support implementation of continuous improvement projects.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Laboratory and GXP environment experience.
• Experience utilizing Good Documentation Practices in all record keeping.
• 2+ years of progressive relevant experience preferred.
• 2+ hours in a customer service environment.

• Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).
• Strong attention to detail, organizational skills, and a safety‑first approach.
• Excellent verbal and written communication skills in English.
• Ability to work independently.

The role primarily involves working independently at customer sites, including areas with chemical‑based allergens. Personal protective equipment such as lab coats, coveralls, facemasks, and steel‑toe shoes is often required. The position requires regular lifting of 30–40 lbs (up to 50 lbs occasionally) and moving equipment up to 100 lbs. Standing, walking, reaching, and bending are frequent activities, sometimes in varied temperature environments. Overtime work may be necessary.

Hourly pay range estimated for this position based in California is $24.00–$26.90, with eligibility for a variable annual bonus based on performance. A comprehensive Total Rewards package is offered, including national medical, dental, and vision plans; health incentive programs; employee assistance and family support programs; commuter benefits; tuition reimbursement; at least 120 hours paid time off; 10 paid holidays annually; paid parental leave;

accident and life insurance; short‑ and long‑term disability; a 401(k) savings plan; and an Employees’ Stock Purchase Plan (ESPP).

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.