Service Appointment Coordinator​/ Receptionist

Description

The BDC Representative handles outgoing and incoming telephone calls, greets visitors in a friendly, interested, and helpful manner. The BDC Representative receives, processes, and coordinates all incoming service inquiries, and showroom floor requests. In addition, he or she performs clerical duties for the department.

• 2 years of prior customer service experience preferred
• Hourly
• Bilingual (Spanish) a PLUS!
• Make outgoing and receive inbound service calls and coordinate service appointments
• Self-starter and self-motivator
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Professional appearance and work ethic.
• Provides administrative assistance as needed
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, services, and their benefits to the customer.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures. Performs other duties as assigned
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.